Directly is unclaimed —
D
Directly
On Demand and Automated Customer Support·directly.com
Directly (also called Directly OnDemand) is a customer support platform that connects companies with a network of vetted, on-demand freelance product experts who resolve customer support inquiries. It uses AI and machine learning for smart ticket routing and automated resolution of repetitive questions, and operates on a pay-for-performance compensation model for experts. The platform is positioned to help organizations scale support capacity, reduce contact center volume, and improve CSAT.
What it's for
Seasonal scaling of customer support teamsReducing contact center volumeAutomating repetitive customer support questionsBusiness continuity for support operationsWorkforce augmentationDigital transformation of support channelsSupport via IVR, messaging, web & email
Features 16
- AI-powered expert sourcing
- Automatic redaction of personal data identifiers after 30 days
- CSAT-boosting engine promoting high-performing experts
- Customizable data redaction and de-identification rules
- Customized onboarding and training courses for experts
- EU Model Clauses (SCC) for EU-to-US data transfer
- Global AI support with automated translation across 100+ languages
- Instant AI resolutions for repeat inquiries
- Pay-for-performance compensation model for experts
- PII filters redacting personal data before routing to experts
- Quarterly penetration testing and third-party bug bounty program
- Skills assessment and screening of experts
- Smart ticket routing matching inquiries to experts
- SOC 2 Type II controls
- SSL encryption of data in transit and via private API key
- Variety of cloud deployment options for data centers
At a glance
TypeWeb app
DeploymentCloud
Forenterprise organizations, businesses needing customer support scaling
CompanyDirectly, Inc.
Complianceself-reported
SOC 2 Type IIGDPRCCPA