Freshdesk
AI-powered platform for modern customer service·freshworks.com
Freshdesk is an AI-powered customer service platform that combines ticketing, a shared inbox, a customer self-service portal, and Freddy AI agents to help support teams resolve queries faster. It offers guided AI rollout, agent productivity tools like AI Copilot, and analytics to track service performance. The platform is built to scale from small support teams to enterprise-grade customer service operations.
What it's for
Features 19
- Allowed domains and IP whitelisting
- Audit logs
- Custom dashboards and reporting
- Customer self-service portal with knowledge base
- External collaborator access
- Freddy AI Agent for automated email resolution
- Freddy AI Copilot for agent productivity assistance
- Freddy AI Insights for trend and root-cause analytics
- Freshworks Marketplace app integrations
- Intelligent and skill-based ticket routing
- MCP-based connection of AI tools and apps to bring customer data into workflows
- Multilingual helpdesk configuration
- Multiple SLA policies
- Out-of-the-box analytics and reporting
- Roles and permissions management
- Sandbox environment (Enterprise)
- Shared team inbox for email collaboration
- Threads and tasks for internal ticket collaboration
- Ticketing system with intelligent prioritization and assignment
At a glance
Integrations
Pricing
Prices shown are per agent/month when billed annually; a monthly billing option exists with a toggle but its exact monthly (non-annual) price is not shown. A 14-day free trial gives instant access to the Enterprise plan; a credit card is needed to continue after the trial ends.
Price shown is per agent/month, billed annually.
Freddy AI Agent includes first 500 sessions
Most popular plan; price shown is per agent/month, billed annually.
Freddy AI Agent includes first 500 sessions
Price shown is per agent/month, billed annually.
Freddy AI Agent includes first 500 sessions
Save 20% when billed annually.