RingCX is unclaimed —
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RingCX
Connect with customers on 20+ digital touchpoints, social media, and custom channels. Elevate engagement with IVAs and other advanced features.·dimelo.com
RingCX is an AI-powered omnichannel contact center solution from RingCentral that lets businesses manage voice and 20+ digital channels (chat, text, social media, review sites, SDKs) from one platform. It offers agentic voice AI for self-service, CRM integrations for immersive agent experiences, drag-and-drop analytics dashboards, and open APIs to add new channels. The product also includes outbound dialing, AI workforce engagement/quality management, and agent-assist tools.
What it's for
Managing customer interactions across website, call, email, and digital channels in one placeSupporting customers via social media (Facebook, Instagram, YouTube)Messaging customers via WhatsApp, Apple Messages for Business, Facebook Messenger, Instagram DMs, Google Business Messages, and in-app messagingDelivering 24/7 self-service via AI agentsAnalyzing customer experience data with dashboardsCoaching agents with AI-automated scorecardsAutomating outbound dialing and campaign managementIntegrating with CRMs and workflow builders via open APIs
Features 20
- Agentic voice AI (AIR Pro) for conversational self-service
- AI agent handoff with context transfer to live agents
- AI Representative voice-first AI agents
- AI Workforce Engagement with automated scorecards and conversation analytics
- Apple Messages for Business integration
- AVA Agent Assist for real-time agent support
- CRM integrations for immersive agent experiences
- Custom SLAs by channel
- Customizable SMS workflow automation rules
- Direct routing for Microsoft Teams
- Drag-and-drop business intelligence dashboards
- Facebook Messenger and Instagram Direct Messages support
- Google Business Messages integration
- In-app messaging on web, iOS, and Android
- Omnichannel contact center combining voice and 20+ digital channels
- Open APIs to add new channels
- Outbound dialing and campaign management
- Pre-built and custom performance dashboards
- Social media support (Facebook, Instagram, YouTube)
- WhatsApp Voice and WhatsApp Messaging support
At a glance
API
TypeWeb app
DeploymentCloud
PlatformsWeb
CompanyRingCentral · 1999
Integrations
Microsoft TeamsFacebookInstagramYouTubeWhatsAppApple Messages for BusinessGoogle Business Messages
Pricing
Pricing details are not publicly listed.