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Booking Social

Healthcare Appointment Scheduling Built on Salesforce·bookingsocial.com

Booking Social is an enterprise scheduling and workforce management platform built 100% natively on Salesforce, running inside Sales Cloud, Service Cloud, and Experience Cloud. It manages patient and customer appointments, provider availability, staff shifts, and multi-location operations directly within a customer's existing Salesforce org. Key capabilities include online patient self-service booking, an intelligent availability engine, automated SMS/email reminders via Twilio, workforce and shift management, treatment plan scheduling, and a clinician self-service portal.

What it's for

Online patient/customer self-service appointment bookingPractitioner and staff shift/roster schedulingMulti-location appointment and resource managementTreatment plan scheduling generating recurring care sessionsAutomated SMS and email appointment reminders and confirmationsWorkforce utilization and operational analytics

Features 15

Automated SMS and email reminders via Twilio
Clinician self-service portal on Experience Cloud
Data isolation between locations via Salesforce sharing rules/public groups
Gantt-style monthly shift/roster publishing
Intelligent availability generation engine
Max Daily Hours and Max Weekly Hours enforcement
Multi-language and time-zone support for booking forms
Multi-location appointment management with location hierarchy
Online patient self-service booking
Operational dashboard for workforce utilization and appointment demand
Preferred Expert assignment engine
Real-time conflict and double-booking prevention
Shift swap workflows tracked as Salesforce Cases for audit compliance
Treatment plan scheduling engine (recurring care sessions via iCalendar-compliant rules)
Workforce and shift management

At a glance

TypeWeb app

DeploymentCloud

PlatformsWeb

Forhealthcare providers, multi-location businesses, service organisations, franchise networks, field service organisations, training providers, mid-market and enterprise organisations running Salesforce

Booking Social

What it's for

Features 15

At a glance

Integrations

Complianceself-reported

Resources

Pricing

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