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CRMlytics

Free CRM for WooCommerce with Machine Learning·crmlytics.com

CRMlytics is a free WordPress/WooCommerce plugin that acts as a CRM, using machine learning (BG/NBD model) run locally on the store's own server to predict customer churn risk and forecast future orders. It provides customer profiles, RFM segmentation, smart tags, health scoring, and an in-app email campaign manager, all built from the store's own WooCommerce order history with no data sent to third parties.

What it's for

Predicting customer churn riskForecasting future orders (30, 90, 180 days)Segmenting customers by RFM (Recency, Frequency, Monetary)Sending targeted email campaigns to segments or tagsTracking customer purchase and interaction historyIdentifying high-value and at-risk customersExporting customer/segment data to CSV

Features 20

Auto-appended UTM tracking parameters
Automatic RFM segmentation with heat map
Background sync engine (real-time, hourly, daily)
Churn risk identification via BG/NBD model
CSV export for customer lists
Custom customer fields
Custom segment builder with AND/OR logic
Customer health scoring (0-100 scale)
Customer order and purchase history
Dashboard with total customers, average LTV, retention rate
Data retention policies
Email campaign manager with pre-built templates
Email link click tracking on customer timeline
Guided onboarding wizard
Manual activity logs (notes, calls, emails, feedback)
Manual tag assignment and bulk tag management
Order forecasts for 30, 90, 180 days
Single-page customer profiles
Smart tags applied automatically based on behavior
WooCommerce order synchronization including guest checkouts

At a glance

free tierself-hostable

TypePlugin / add-on

DeploymentSelf-hosted

PlatformsWeb

ForWooCommerce store owners, E-commerce managers, Customer retention specialists

CompanyCRMlytics

Integrations

WooCommerceWordPressWP Mail SMTPPostmark

Pricing

CRMlytics is entirely free with no subscription or usage fees; the FAQ states there are currently no premium add-ons or Pro version, though advanced features may be introduced in the future while current features remain free.

FreeFree

Currently the only plan; no premium add-ons or Pro version exist per FAQ, all current features remain free.

No hard limits; depends on server capabilities, tested on 200,000+ orders and 15,000 customers