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Zenduty

Your robust incident management and alerting platform.·zenduty.com

Zenduty is an incident management and alerting platform that integrates with monitoring tools and alerts engineers via phone, Slack, push notifications, email, SMS, and Microsoft Teams. It provides on-call scheduling, custom alert routing, incident response workflows, postmortem/post-incident management, and stakeholder communication tools such as status pages. The platform aims to help teams resolve incidents faster and reduce MTTA/MTTR. It also offers a mobile app for iOS and Android so responders can acknowledge and manage incidents on the move.

What it's for

Incident alertingOn-call schedule managementIncident response coordination via Slack/TeamsPost-incident management and postmortemsStakeholder communication via status pagesCustom alert routing and noise suppressionWorkflow automation for incident response

Features 20

Advanced alert rules
Advanced alert suppression
Advanced analytics
Alert correlation
APIs and extensibility
Custom alert routing
Custom incident priorities
Escalation policies and scheduling automation
Incident alerting via Phone, Slack, Push, Email, SMS, Microsoft Teams
Incident response via Slack/Teams/GChat
Incident SLAs
Incident tagging
On-call scheduling
Post-incident management / postmortems
Postmortem and stakeholder templates
Service maintenance windows
Shift overrides
Single Sign-On (SSO)
Stakeholder communication and status pages
Two-way integration with ticketing platforms

At a glance

free trialAPI

TypeWeb app

DeploymentCloud

PlatformsWeb, iOS, Android, Windows, macOS, Linux

ForDevOps teams, SRE teams, IT operations teams, engineering leaders, CIOs

CompanyXurrent, Inc.

Integrations

SlackMicrosoft TeamsJiraDatadogNew RelicGrafanaAzure DevOpsBitbucketAppDynamicsAlertaAppBeatAWS CloudwatchGCPGitHub

Complianceself-reported

SOC 2GDPR

Resources

Docs

Pricing

Enterprise plan is quote-based ("Talk to us"). Plans range from $6/user/month (Starter) to $16/user/month (Growth).

Starter$6/user/mo

Community support only; no dedicated status pages included

Up to 5 seats/users, 1 team, up to 5 integrations per team, Call/SMS limit 100/user/month (USA, Canada, India) or 25/user/month (rest of world)

Growth$16/user/mo

Business hours (9x5) support; shared customer success manager; Status Pages available as optional add-on ($10k/year)

Up to 50 seats/users, up to 5 teams, up to 5 integrations per team, unlimited Call/SMS

EnterpriseQuote

Custom/quote-based pricing ("Talk to us"); 24x7 priority support & escalation; dedicated customer success manager; Status Pages included in plan

Unlimited seats, teams, integrations per team, and Call/SMS

Save 16% when billed yearly