Bench is unclaimed —

Bench

Run your shop. Not your software.·toolbench.shop

Bench (also called Bench RepairShop OS) is an all-in-one repair shop management platform that handles intake, repair tracking, customer communication, invoicing, and payments. It replaces spreadsheets, paper tickets, and disconnected tools with a unified system including SMS notifications, a customer self-service portal, text-to-pay invoicing, and parts inventory management. It is built specifically for power tool, outdoor equipment, electronics, appliance, and commercial equipment repair shops.

What it's for

Track repairs from intake to pickupSend automatic SMS/text status updates to customersAccept mail-in repairs with online intake and photo submissionSend invoices via SMS with pay-now links (text-to-pay)Accept in-person payments via Stripe/Square terminalsTrack parts inventory and get low stock alertsManage B2B accounts with PO numbers and net-30 termsSell refurbished tools/inventory online via built-in storefrontAutomate Google Reviews requests after pickupSync invoices and payments to QuickBooks Online

Features 20

Automated Google Reviews requests
B2B accounts with PO numbers and net-30 terms
Barcode scanning for repairs, parts, and inventory
CSV import/export for customers, parts, leads
Custom domains for customer portal
Customer self-service portal with magic link login
eCommerce shop for selling refurbished inventory
Embeddable inquiry widget for websites
Estimates and digital approvals
Label printing (Zebra, DYMO, Brother, Rollo)
Mail-in repair portal (eRepairs) with photo submission
Parts inventory management with low stock alerts
Photo documentation for repairs
QuickBooks Online sync
Repair tracking with customizable status workflow
Reporting and analytics (revenue, P&L, technician performance)
Signature capture at intake and pickup
SMS notifications with bilingual support
Text-to-pay invoicing via SMS
Time tracking per repair with technician performance

At a glance

free trialAPI

TypeWeb app

DeploymentCloud

PlatformsWeb

LanguagesEnglish, Spanish

Forindependent repair shops, solo technicians, family-owned repair businesses, multi-location repair shops

CompanyBench · 2024

Integrations

StripeSquareQuickBooks OnlineWhatsAppZebraDYMOGoogle Reviews

Resources

Pricing

Prices shown as monthly-equivalent when billed annually ($79/$119/$199) versus standard monthly prices ($99/$149/$249). Early adopter pricing is available without specifics listed.

Starter$99/mo

Billed annually at $948/year; $99/month appears to be the standard monthly (non-annual) price per structured markup.

3 team members, 500 SMS/month

Professional$149/mo

Billed annually at $1,428/year; marked Most Popular.

10 team members, 2,000 SMS/month

Enterprise$249/mo

Billed annually at $2,388/year; for multi-location shops.

Unlimited team members, unlimited SMS

Save 20% with annual billing