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Engrana

Engrana se ocupa de tus clientes — citas, recordatorios, reactivación, reseñas e informes — para que tú no tengas que estar pegado al móvil.·engrana.es

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Engrana is an autonomous operations layer for businesses with recurring customers in Spain, delivered through a conversational AI agent over WhatsApp. It handles 24/7 customer replies, appointment booking/rescheduling/cancellation, pre- and post-service reminders, reactivation of inactive customers, automated Google review requests, and reporting. It connects to a business's existing calendar and CRM systems rather than replacing them.

What it's for

24/7 automated WhatsApp customer service with real business dataBooking, moving and cancelling appointments inside a WhatsApp conversationSending pre-appointment, confirmation and post-service reminders to reduce no-showsReactivating inactive customers with proactive messages (expiring vouchers, unused sessions, birthday offers)Automatically requesting Google reviews after a serviceSending weekly performance reports and segmented WhatsApp campaignsConnecting to an existing calendar/CRM so the business's schedule stays where it already is

Features 15

24/7 AI-powered WhatsApp customer replies using real business data
Appointment booking, rescheduling and cancellation inside chat
Automated Google review requests with direct link
Calendar/CRM integration (Google Calendar, Calendly, HubSpot, MN Program, or any system with API/export)
Conversational tone customization to match the business
Customer identification by phone number with retrieval of history and preferences
Human handoff when human judgment is needed
Multi-location support for chains and franchises
No-show reduction (claimed up to 80%)
Pre-appointment and post-service reminders
Reactivation messages for inactive customers
ROI calculator tool
Weekly reports and segmented WhatsApp campaigns
WhatsApp Business API cost calculator
WhatsApp Business API integration

At a glance

TypeWeb app

DeploymentCloud

PlatformsWeb, iOS, Android

LanguagesSpanish, English

Forsmall businesses and freelancers (autónomos) in Spain with recurring, appointment-based customers, chains and franchises with multiple locations

CompanyAUVE MEDIA GROUP SL · 2024

Integrations

WhatsApp Business APIGoogle CalendarCalendlyMN ProgramHubSpotSalesforcePipedriveZoho

Complianceself-reported

RGPDLOPDGDD

Resources

Pricing

Single plan priced at 89€/month with no lock-in period (sin permanencia). Setup and personalized configuration are quoted separately depending on project scope. WhatsApp Business API messaging costs are charged directly by Meta based on real usage, separate from Engrana's fee.

Plan Engrana€89/mo

WhatsApp Business API conversation costs are billed separately by Meta based on actual usage, not included in the 89€/month fee. Setup/onboarding is quoted separately depending on project scope.

No lock-in, cancel anytime; setup and custom configuration quoted separately