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Fortifi

Everything your business needs·fortifi.io

Fortifi is a cloud-based, end-to-end business management platform combining CRM, marketing, billing, messenger and customer support tools into a single system. It lets businesses run sales, order/invoice management, email campaigns, affiliate marketing, live chat and support tickets from one centralized platform. It targets sales, marketing, billing and customer support teams across small businesses to enterprises.

What it's for

Managing customer relationships and sales pipeline (CRM)Running affiliate marketing programmes and control panelsSending email campaigns and autorespondersOrder management and subscription billingCreating and sending invoicesFraud prevention for payments and affiliatesLive chat with website visitorsTicket management and SLA trackingKnowledge base / self-service help deskRemote device support for IT support companiesTelephone support via Twilio integrationMulti-touch campaign attribution and tracking

Features 23

Affiliate fraud prevention tools
Affiliate management and affiliate control panel
Autoresponders for nurturing customers
Billing insights and analytics reporting
Billing with order flow, fraud management, and conversion metrics
CRM for tracking customer relationships and services
Customer support insights and reporting
Customer support ticketing and live chat
Email campaign design, scheduling and automation
Email segmentation for campaigns
GDPR opt-in/out compliance forms
Invoicing software
Knowledge base for self-service support
Marketing funnel tools from visitor acquisition to conversion
Messenger for targeted customer notifications
Multiple payment methods and payment routing
Order management and progress tracking
Product management with multi-currency pricing and tax rates
Remote support software for IT support companies
Service Level Agreement (SLA) monitoring
Subscription billing across multiple cycles
Support ticket management with single inbox
Telephone support integration

At a glance

free trial

TypeWeb app

DeploymentCloud

PlatformsWeb

Forsmall businesses, enterprise businesses, SaaS companies, Affiliate Marketing teams, Call Centres, SME Businesses, IT Support Teams

Integrations

Google Single Sign OnTwilio

Complianceself-reported

GDPRPCI

Pricing

Free trial credits $100 into the account to try the platform; no credit card required. Larger/enterprise plans available beyond the three listed ('Need more? Check out our larger plans'), presumably quote-based.

Essential$50/mo

5 Users, 2,500 Customers, 100,000/mo Actions, 1,500/mo Conversions, 7,500/mo Emails, 400/mo Interactions, 250/mo Invoices

Team$200/mo

Marked as 'Popular' plan

10 Users, 20,000 Customers, 700,000/mo Actions, 10,000/mo Conversions, 60,000/mo Emails, 3,000/mo Interactions, 2,000/mo Invoices

Startup$400/mo

Unlimited Users, Unlimited Customers, 1,750,000/mo Actions, 25,000/mo Conversions, 150,000/mo Emails, 7,500/mo Interactions, 5,000/mo Invoices