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RingCentral

The Voice of Your Business·ringcentral.com

RingCentral is a cloud-based AI communications platform that provides business phone, messaging, video meetings, and contact center capabilities. It includes AI agents such as AI Receptionist, AI Virtual Assistant, and AI Conversation Expert that automate call handling, capture notes and summaries, and analyze customer conversations. The platform also offers online fax, business SMS, team chat, webinars, and virtual/hybrid events, and integrates with third-party business applications.

What it's for

Answer calls 24/7, handle FAQs, and route callers automaticallyAutomate customer outcomes with an AI receptionistCapture call and meeting notes, summaries, and translations automaticallyDraft and polish texts and team chat messagesAnalyze customer conversations for insights and coachingManage customer texts with a shared inbox, templates, and compliance toolsShorten contact center wait times with better call routing and callbacksSend and receive faxes online without a fax machineEstablish a local business phone presence with local numbersBring calling, SMS, and fax into Microsoft TeamsRun virtual, hybrid, and onsite events and webinars

Features 18

AI contact center (RingCX) with omnichannel and outbound dialing
AI Conversation Expert for conversation analytics and coaching
AI Receptionist for 24/7 call answering and routing
AI Virtual Assistant for call/meeting notes, summaries, and translations
AI-powered business phone (calling, messaging, meetings)
Business SMS with shared inbox and templates
Call queues and routing
Custom AI agent building with AIR Pro (no-code)
End-to-end encrypted (E2EE) calls and team chats (closed beta)
Local business phone numbers with 200+ area codes
Microsoft Teams integration with embedded calling
Multi-factor authentication
Online fax service
Open APIs for voice, SMS/MMS, team messaging, video, fax, and system configuration
Over 330+ pre-built integrations via App Gallery
Single sign-on (SSO)
Team chat/messaging
Video meetings, town halls, webinars, and events (RingVideo/RingCentral Events)

At a glance

free trialAPI

TypeWeb app

DeploymentCloud

PlatformsWeb, Windows, macOS, Android, iOS

Forsmall businesses, enterprise

CompanyRingCentral · 1999

Integrations

SalesforceHubSpotZendeskServiceNowMicrosoft TeamsSlackZapierGoogle WorkspaceOffice 365NetsuiteZohoMicrosoft Dynamics 365CanvasFirefoxGoogle ChromeJira CloudOutlookMarketoSmarsh

Complianceself-reported

HITRUSTGDPRPCIHIPAAFINRA

Resources

Changelog

Pricing

Exact monthly prices for the core RingEX plans are not shown in the available pricing content; the page references tiered packages (including 'Advanced' and 'Ultra') without listing their prices. Add-ons such as AI Receptionist, Conversational Intelligence, Call Queues Booster, and Business SMS Booster have 'starting at' prices, and bundled add-on pricing is available only via custom quote.

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