Salesforce is unclaimed —

Salesforce

The #1 Agentic AI CRM·salesforce.com

Salesforce is an AI-powered CRM (customer relationship management) platform that unifies sales, service, marketing, commerce, and IT applications on a single Customer 360 platform. It includes Agentforce, a suite for building and deploying autonomous AI agents, along with Data 360 for unifying company data and Tableau and Slack for analytics and collaboration. The platform is designed to help businesses of all sizes find leads, close deals, and serve customers through both human teams and AI agents working together.

What it's for

Organize contact information, leads, and customer service dataAutomate tasks like logging calls and sending follow-up emailsAnalyze data to understand customer behavior and business performanceAutomate complex workflows like lead qualification or service case resolutionPredict business outcomes such as which deals are likely to closePersonalize customer interactions across marketing, sales, and service channelsDeploy autonomous AI agents to handle customer and employee tasksUnify data from multiple sources into a single customer view

Features 22

Agent Script
AgentExchange marketplace for apps and agents
Agentforce autonomous AI agents
Agentforce Builder for creating custom AI agents
Agentforce Coworker
Agentforce Voice
Backup & Recover automated data backups
Customer 360 unified customer view
Customer Identity management
Data 360 for unifying data from multiple sources
Data Mask & Seed for sandbox data protection
Digital Wallet for tracking Flex Credit and conversation usage
Einstein Trust Layer for secure AI data handling
Hyperforce data residency options
Mobile App Security policies
MuleSoft integration and API platform
Privacy Center for consent management
Prompt Builder
Salesforce Shield for data encryption and audit trails
Security Center for monitoring security and compliance
Slack collaboration integrated with agents and employees
Tableau analytics and dashboards

At a glance

free tierfree trialAPI

TypeWeb app

DeploymentCloud

PlatformsWeb

Forstartups and small businesses, large global enterprises, companies of all sizes

CompanySalesforce

Integrations

SlackTableauMuleSoft

Resources

Pricing

Agentforce pricing is shown as information only and subject to change; exact quotes require contacting sales. Broader Salesforce CRM bundles (Starter Suite, Pro Suite, Foundation Suites) are mentioned but not priced on the pages reviewed. Salesforce Trusted Services (security/compliance add-ons) pricing varies by business needs and is quote-based.

Salesforce FoundationsFree

Agentforce Builder, Prompt Builder, Agent Script, Agentforce Coworker, Agentforce Vibes

Free entry-level access to Agentforce for any use case

Flex CreditsQuote

Not usable in the same org as Conversations pricing; unused credits do not roll over

Pay-per-action pricing that scales with Agentforce usage

ConversationsQuote

Cannot be combined with Flex Credits in the same org

Flat pay-per-conversation pricing for customer-facing agents

Agentforce 1 Editions$550/user/mo

Available for Sales, Service, Field Service, and Industries editions; exact price requires sales contact

Starting price 'from $550 user/month'; includes 2.5M Flex Credits per org per year

Agentforce User License$5/user/mo

Deploys Agentforce agents company-wide

Requires purchase of Flex Credits; access limited to certain Salesforce CRM objects