SugarCRM
CRM with AI for precision selling·sugarcrm.com
SugarCRM is a B2B sales CRM and platform that combines account, lead, opportunity and pipeline management with AI-driven insights such as next-best-action recommendations, churn-risk alerts, and cross-sell opportunities. It integrates with ERP and legacy systems, supports no-code/low-code configuration, and includes companion products for marketing automation (Sugar Market), customer service (Sugar Serve), and ERP-based sales intelligence (Sugar sales-i). It is offered as a cloud service (SugarCloud, built on AWS) or on-premise deployment.
What it's for
Features 20
- Accounts & contact management
- Activity management
- Bug tracking
- Business process management
- Case management
- Discover analytics
- Geo mapping
- Lead & opportunity management
- LinkedIn connector
- Mail & calendar integration
- Mobility / mobile app for field reps
- No-code/low-code configuration
- Pipeline management
- Quote management
- Reporting & analytics
- REST and SOAP API support
- Role-based access control and SSO (LDAP, SAML, OIDC)
- sales-i sales intelligence from ERP data
- Smart Guides
- Sugar Intelligence (AI summaries and next-best-action)
At a glance
Integrations
Complianceself-reported
Resources
Pricing
Listed prices are per user per month, billed annually, with a 15-user minimum. Exact packages and costs are customized via a sales quote based on company size, license count, products, and contract length.
Billed annually; described as 'Everything sellers need to get started.'
15 user minimum
Billed annually; marked 'Most popular'.
15 user minimum
Billed annually; described as 'The ultimate guided selling experience.'
15 user minimum