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SugarCRM

CRM with AI for precision selling·sugarcrm.com

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$59–$135/mo · No free plan · Self-hostable See pricing ↓

SugarCRM is a B2B sales CRM and platform that combines account, lead, opportunity and pipeline management with AI-driven insights such as next-best-action recommendations, churn-risk alerts, and cross-sell opportunities. It integrates with ERP and legacy systems, supports no-code/low-code configuration, and includes companion products for marketing automation (Sugar Market), customer service (Sugar Serve), and ERP-based sales intelligence (Sugar sales-i). It is offered as a cloud service (SugarCloud, built on AWS) or on-premise deployment.

What it's for

Sales call prepCross-sell alertsCustomer snapshotsSales team insights and coachingGuided sales workflows

Features 20

  • Accounts & contact management
  • Activity management
  • Bug tracking
  • Business process management
  • Case management
  • Discover analytics
  • Geo mapping
  • Lead & opportunity management
  • LinkedIn connector
  • Mail & calendar integration
  • Mobility / mobile app for field reps
  • No-code/low-code configuration
  • Pipeline management
  • Quote management
  • Reporting & analytics
  • REST and SOAP API support
  • Role-based access control and SSO (LDAP, SAML, OIDC)
  • sales-i sales intelligence from ERP data
  • Smart Guides
  • Sugar Intelligence (AI summaries and next-best-action)

At a glance

self-hostableAPI
TypeWeb app
DeploymentHybrid
PlatformsWeb
LanguagesEnglish, Spanish, German, French, Italian, Traditional Chinese, Japanese
Formid- to large-size organizations, B2B companies, sales teams, field reps
CompanySugarCRM Inc.

Integrations

AWSLinkedIn

Complianceself-reported

ISO/IEC 27001:2022CCPAData Privacy FrameworkSTAR RegistryGDPREcoVadisSOC 2 Type II

Resources

Pricing

Listed prices are per user per month, billed annually, with a 15-user minimum. Exact packages and costs are customized via a sales quote based on company size, license count, products, and contract length.

Standard$59/user/mo · billed annually

Billed annually; described as 'Everything sellers need to get started.'

15 user minimum

Advanced$85/user/mo · billed annually

Billed annually; marked 'Most popular'.

15 user minimum

Premier$135/user/mo · billed annually

Billed annually; described as 'The ultimate guided selling experience.'

15 user minimum

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Last checked 2 months ago·