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Threada

AI work automation platform·threada.ai

Threada is an AI work automation platform that turns unstructured input from email, chat, documents, and forms into structured, governed WorkItems. Requests are answered with cited evidence or executed as approval-gated, audited actions across a business's existing systems. The platform includes surfaces for running work (Work), building workflow packs (Studio), and tracking outcomes (Analytics), and connects to tools like Zendesk, Jira, and Slack.

What it's for

Implementation & go-live exception trackingResolving routine customer operations requests from cited evidenceAnswering security questionnaires and RFPs in citation modeTurning Slack messages and emails into structured IT/procurement requests with approvalsContract and proposal review: extracting key terms and flagging deviationsCompliance and audit prep: gathering evidence and drafting audit-ready packages

Features 17

Action allowlists with idempotency, retries, and rollback
Answers grounded with cited evidence from a knowledge base
API access and webhooks for integration
Approval-gated governed actions executed in business systems
Canvas workspace for drafts, plans, and comparisons
Converts email, chat, documents, and forms into structured WorkItems
Evidence drawer for tracing sources, rationale, and diffs behind answers
Flagship apps for Travel, Invest, Real Estate, IT Access, Procurement, Vendor Security, HR Lifecycle, Legal Contracts, Finance AP, Customer Onboarding, GTM Outreach, Incident Response, RFP Questionnaire, Marketing Brand
IdP-initiated SAML SSO
Intent bar to turn plain-language goals into structured requests
Kill switches for rapid incident containment
Model-agnostic architecture — switch LLM providers without re-architecting
Outcome analytics: containment, resolution time, escalation quality, action success
Role-based access with scoped permissions
Searchable, exportable run log/audit trail
Studio for building and configuring workflow packs, prompts, and evaluation flows
Versioned policy controls for routing, approval, and audit

At a glance

free tierAPI

TypeWeb app

DeploymentCloud

PlatformsWeb

LanguagesEnglish

Forcustomer operations and support teams, IT and procurement teams, security and compliance teams, finance operations teams, shared-services teams, agencies managing multiple clients

CompanyThreada · 2025

Integrations

ZendeskJiraSlack

Complianceself-reported

GDPR

Resources

Docs

Pricing

Prices billed in USD by default; site also supports billing in AUD and 28 other currencies with locally stated rates (e.g. Starter AUD 45/mo, Growth AUD 149/mo, Pro AUD 449/mo). Taxes calculated at checkout. Overage credits apply where available past usage limits; a 7-day grace period applies if a payment fails. Enterprise and Agency Enterprise are custom-quoted.

FreeFree

Channel intake, Work packet delivery, Email channel, GDPR data controls

1 managed workspace, 50 document pages/month, 100 runtime interactions/month

Starter$29/mo

Operator assist, API access, Webhooks, Slack notifications, Email channel, GDPR data controls

1 managed workspace, 1,000 document pages/month, 2,000 runtime interactions/month

Growth$99/mo