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YouTrack

Powerful project management for all your teams·jetbrains.com

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Free plan · Self-hostable See pricing ↓

YouTrack is a project management tool from JetBrains that lets teams track tasks, manage projects, maintain a knowledge base, and support customers, all in one place. It includes Agile boards, Gantt charts, timesheets, and configurable reports/dashboards, plus a ticket-based Helpdesk for external and internal support. AI Assistance can transform text into issues, check writing quality, and summarize task, article, or ticket content. It can be used as a JetBrains-hosted cloud service or installed on a customer's own server.

What it's for

project managementtask and issue trackingagile software development (Kanban, Scrum)customer support and helpdesk ticketingknowledge base documentationlegal case managementtime tracking and timesheetsGantt chart project planning

Features 16

  • Agile Boards supporting Kanban, Scrum, and mixed workflows
  • AI Assistant summaries of tasks, articles, and tickets
  • AI writing assistance (grammar, spelling, phrase completion)
  • AI-powered Text-to-Issue Transformation
  • Apps/workflows to extend functionality and automate processes
  • Automated and manual time tracking with Timesheets
  • Configurable Reports and unlimited Dashboards
  • Custom workflow automation rules
  • Customer groups in Helpdesk for organizing requests by company/team
  • Interactive Gantt charts for scheduling and dependencies
  • Knowledge Base for internal docs and public FAQs
  • MCP server integration for connecting AI agents
  • Mentions, reactions, and automated notification subscriptions
  • Task dependencies for complex case/project tracking
  • Ticket-based Helpdesk with multiple support channels and SLAs
  • Whiteboards for visual planning and collaboration

At a glance

free tierself-hostable
TypeWeb app
DeploymentHybrid
PlatformsWeb, Windows, macOS, Linux
Fordevelopers, marketing teams, support teams, product management, designers, QA teams, operations teams, legal teams, small teams, enterprises
CompanyJetBrains

Integrations

AgiLawyerLegiSpaceClaude Code

Resources

Pricing

How we check this

Free for teams of up to 10 users, available hosted in the cloud or installed on your own server (Linux/Windows Docker images). A Helpdesk variant adds 1-3 support agents and unlimited reporters at no cost. Paid plans for larger teams appear to exist (a 'Buy' option is shown), but specific pricing for those tiers is not listed on these pages.

YouTrack CloudFree

Free tier; also offered with Helpdesk (1-3 Support Agents, Unlimited Reporters)

1–10 Users, full-featured edition for small teams, hosted in the cloud by JetBrains

YouTrack ServerFree

Free tier; also offered with Helpdesk (1-3 Support Agents, Unlimited Reporters)

1–10 Users, full-featured edition for small teams, installed on your server

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