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Kribik

Simplify communication with ITSM-ready support, change control, releases, reporting, and Git-linked delivery in one place.·kribik.com

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Kribik is a project management and help desk platform that links support tickets to code changes via Git integration, so teams can see what commit addressed each ticket. It combines Kanban views, task estimation, sprints, and timesheets with ITSM capabilities such as SLA management, approval-gated workflows, audit trails, and a request portal. It also offers AI-assisted ticket replies and categorisation using a customer-supplied OpenAI key, plus release management that generates changelogs from linked tickets and commits.

What it's for

Centralize ticket intake from email, portal, and API into one routing pipelineEnforce approval-gated, CAB-style change control workflowsMaintain a searchable audit trail of ticket changes with CSV exportOffer a service-catalogue style request portal with structured request typesSurface knowledge base article suggestions to agents while they respond to ticketsGenerate publishable changelogs from tickets and their linked code commitsTrack SLA policies, due dates, and breach escalations per organisationTrack customer assets, ownership, and lifecycle, linked to ticketsProvide remote support via video and screen sharingPlan and track work with Kanban boards, task estimation, sprints, and timesheetsNotify external systems of ticket updates, SLA breaches, approvals, and releases via signed webhooks

Features 20

AI-suggested ticket replies and automatic ticket categorisation using a customer-supplied OpenAI key
Approval-gated, CAB-style change control workflows
Asset management tracking customer assets, ownership, lifecycle, and criticality
Audit trail with CSV export
Built-in email handling with customisable email templates
Documentation CMS / knowledge base
Git integration linking tickets to specific code changes
Kanban boards
Knowledge base article suggestions during support
Multi-channel ticket intake pipeline (email and API) with de-duplication
Operational dashboards (SLA health, backlog, throughput, change outcomes) with CSV export
Outbound webhooks with secret (HMAC) signing and automatic retries
PWA mobile app for notifications, installable from the browser
Releases that generate changelogs from tickets and linked commits
Remote support invites with video and screen sharing
Request portal with structured request types
SLA policies, due dates, and breach tracking with escalations
Sprints
Task estimation
Timesheets

At a glance

free tierAPI

TypeWeb app

DeploymentCloud

PlatformsWeb

ForITSM teams, project teams, support teams

CompanyFindon Software Ltd.

Integrations

OpenAIGit

Resources

Changelog

Pricing

Paid plans are priced per user per month but each also shows a stated total monthly charge for the plan's included user cap (e.g. Basic: $11/user, $54.99 total for up to 5 users; Premium: $6.25/user, $124.99 total for up to 20 users; Enterprise: $1.75/user, $349.99 total for up to 200 users). The site claims pricing is about 1/20th the user-licensing cost of similar platforms, plus an unspecified early-adopter discount.

FreeFree

Described as free forever.

1 User, 50 Emails per Day, 2 GB of Storage

Basic$11/user/mo

Page also states a total monthly price of $54.99 for the plan (up to 5 users).

Up to 5 Users, 50 GB of Storage

Premium$6.25/user/mo

Page also states a total monthly price of $124.99 for the plan (up to 20 users).

Up to 20 Users, 200 GB of Storage

Enterprise$1.75/user/mo

Page also states a total monthly price of $349.99 for the plan (up to 200 users).

Up to 200 Users, 1 TB of Storage

Additional discount offered to early adopters (amount not specified).