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Automation Labs

AI Call QA & Scoring for BPO Teams·automationlabs.cc

Automation Labs provides an AI-powered Call QA and scoring tool for BPO and call center operations. Users upload call recordings and the system transcribes, evaluates against a standardized QA scoring model, and generates structured scores, strengths, coaching insights, and multilingual summaries. Results can be exported as CSV/JSON for reporting and audits. The company also offers pilot-based implementation services using n8n-powered automation workflows.

What it's for

Automated call quality assurance scoringCoaching insight generation from call recordingsMultilingual call summary reportingStandardizing and automating QA, reporting, escalations, and follow-upsExporting QA results for audits and reporting

Features 13

7-14 days support during pilot
Automated call transcription
CSV/JSON export of results
Custom QA criteria (Pro & Enterprise)
Dedicated compute resources (Enterprise)
Multi-user access (coming soon, Enterprise)
Multilingual summaries
n8n-powered, self-hostable automation builds
One-click re-translation of results
Pilot-based implementation with SOP + handover video
Shared QA templates (Enterprise)
Standardized QA scoring model
Strengths & coaching insight generation

At a glance

free trial

TypeWeb app

DeploymentCloud

PlatformsWeb

Forcall centers, BPOs, sales teams, support teams, individuals & founders, small teams & agencies, growing teams

CompanyAutomation Labs

Integrations

Slack

Resources

Pricing

First call evaluation is free to test quality before signing up. Limits reset monthly and do not roll over; at launch, additional evaluations are blocked once the monthly limit is reached. Custom/high-volume plans available via direct contact (quote-based).

Starter$19/mo

For individuals & founders

50 call evaluations / month

Pro$49/mo

For small teams & agencies; marked Most Popular

200 call evaluations / month

Enterprise$99/mo

For growing teams

500 call evaluations / month