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11ai

Conversational agents that sound human·11.ai

The platform lets users configure, deploy, and monitor AI voice and chat agents in 70+ languages with low latency, across channels such as phone, web widget, WhatsApp, SMS, and email. It is used for customer support, sales, and operations tasks like appointment scheduling, invoice management, purchase assistance, and account support. It includes analytics (success rates, CSAT, language usage, transcripts), guardrails/testing tools, and integrations with common business tools. Enterprise options include on-prem deployment, data residency, and compliance certifications.

What it's for

Customer support resolution and triageSales SDR / lead qualificationAppointment schedulingOutbound campaignsAnswering services and call centersHealthcare patient workflowsFinancial services account servicingOrder status and trackingInvoice managementPurchase assistanceAccount supportFAQ / knowledge base lookup

Features 17

11k+ voices across 70+ languages
Built-in analytics: success rates, CSAT, language usage, transcripts, conversation history, debug logs
Commercial license included
Configure voice, language, knowledge base, system prompt, and workflows
Dozens of integrations with business tools
Expressive Mode for Agents
Forward Deployed Engineers (enterprise)
Guardrails and automated simulation testing before deployment
LLM-agnostic - bring your own model
Multi-channel deployment: phone, web widget, WhatsApp, SMS, email, chat
Native SDKs for web and mobile
On-prem deployment options
Regional data residency options
SSO and enterprise access controls
WebSocket and REST APIs
Workflow templates
Zero Retention Mode

At a glance

free tierAPI

TypeWeb app

DeploymentCloud

PlatformsWeb

Forenterprises, customer experience teams, sales and operations teams, developers

CompanyElevenLabs · 2022

Integrations

Amazon ConnectZendeskTwilioShopifyStripeSalesforceGenesysZapierHubspot

Complianceself-reported

ISO 27001SOC 2 Type IIGDPRPCI DSS Level 1HIPAAISO 42001AIUC-1

Resources

Pricing

Only a free starter plan (15 minutes included) and an Enterprise tier (contact sales, quote-based) are described; no numeric paid pricing is shown on the pages.

Create your AgentFree

Build your first agent in minutes - no engineering required.

15 minutes included for free

ElevenAgents for EnterpriseQuote

Quote-based; contact sales.