Document360
The knowledge base that scales with your product.·document360.com
Document360 is an AI-powered knowledge base platform that lets teams create, manage, and deliver documentation such as FAQs, user guides, product documentation, and SOPs. It combines content authoring and editorial workflows with Eddy AI, a generative AI suite offering AI search, AI chatbot, AI writing assistance, and analytics. The platform serves both internal knowledge management and external customer-facing knowledge bases, aiming to reduce support tickets through self-service.
What it's for
Features 23
- AI Chatbot
- AI Search
- AI Writing Agent
- API Support
- Article Summarizer
- Audit Logs
- Category Manager
- Custom Workflow Builder
- Duplicate Content Detection
- Export to PDF
- Glossary Generator
- Import from PDF & Word
- Interactive Decision Tree
- Localization
- MCP Server (connects knowledge base to ChatGPT, Claude, Copilot)
- Media Storage / Document Drive
- Pro Analytics
- Role-based Access
- SEO Customization
- Site Customization
- SSO & SCIM
- Support Ticket Deflector
- Text to Audio Converter
At a glance
Integrations
Complianceself-reported
Resources
Pricing
The pricing/buy-vs-build page contains a comparison of building in-house vs. buying Document360 but does not list specific plan names or prices. An 'Enterprise Pricing' option is available, with pricing available on request.
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