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HelpSite

Simple, AI-searchable knowledge-base software for public help centers, private SOPs, and sourced answers customers can trust.·helpsite.com

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HelpSite is a knowledge-base platform that lets teams build public help centers and private internal SOPs from one account. Its AI KB Generator can turn an existing website, PDFs, Google Drive files, or a short brief into a reviewable article plan and drafts. An AI chatbot answers customer questions using only the team's own published articles, with source links and human hand-off when unsure, alongside search, analytics, and multi-site support.

What it's for

Turn a website or existing docs into a searchable help centerReduce repeat support tickets with self-service articlesMaintain private internal SOPs and playbooksRun public and private knowledge bases from one workspaceAnswer customer questions with a source-grounded AI chatbotOnboard new customers or employees fasterManage multiple client or brand help centers from one dashboard (agencies)Track article performance and content gaps with analyticsAssign article ownership and track documentation requestsConnect the knowledge base to MCP-compatible AI tools

Features 17

AI article generator for outlines and first drafts
AI chatbot answering from the team's own articles with cited sources
AI KB Generator to build an article plan and drafts from existing content
Analytics on searches, content gaps, and article performance
Assignments and requests to track article ownership
Custom domain and SSL
Custom roles and permissions
Fast search across articles
Import from Notion, Google Docs, and Slack
MCP Server to connect the knowledge base to MCP-compatible AI tools
Multiple sites for different products, brands, or clients
Public help center and private internal SOPs in one workspace
Read-only and read/write API access
Remove HelpSite branding
Smart knowledge base editor for public and private articles
Themes and branding with custom HTML/CSS
Versioning of articles

At a glance

free trialAPI

TypeWeb app

DeploymentCloud

PlatformsWeb

Forsupport teams, ops teams, founder-led teams at small software companies, agencies, IT teams, product managers

CompanyHelpSite Technologies LLC · 2016

Integrations

NotionGoogle DocsSlackGoogle DriveClaude

Resources

Docs

Pricing

Flat pricing, not per seat. All plans include sourced AI answers, public visibility, email support, and ready-made themes with brand controls. A separately quoted 'Done For You' service builds the knowledge base on the customer's behalf using the same platform.

Standard$14.99/mo

As your business scales; all plans include sourced AI answers, public visibility, email support, and ready-made themes with brand controls.

250 articles · 5 members · 2 sites

Gold$49.99/mo

Marked 'Most popular'; for growing teams. Private internal KB and custom HTML/CSS start on this plan.

2,500 articles · 50 members · 5 sites

Plus$99.99/mo

For complex businesses.

10,000 articles · 250 members · 25 sites

Save up to 10% when billed annually