KnowledgeBase is unclaimed —are you the owner?

KnowledgeBase

AI-powered knowledge base at your customers' service·knowledgebase.com

$49–$59/mo · No free plan (14-day trial) See pricing ↓

KnowledgeBase is AI-powered knowledge base software and a hosted help center for customer self-service. It lets support teams publish unlimited articles, customize the help center's branding and domain, and manage multiple knowledge bases (workspaces) for multi-brand or internal use from one dashboard. QuickAnswer, an AI feature, gives customers instant, tailored answers to queries. It integrates natively with LiveChat, ChatBot.com, HelpDesk.com, and Google Analytics, and is offered as a single subscription plan with unlimited seats.

What it's for

Build a hosted help center for customer self-serviceCreate an internal knowledge base for employeesRun multiple knowledge bases for multi-brand supportGenerate articles, titles, and keywords with AIReduce support team workload by enabling 24/7 self-serviceIntegrate a help center into a live chat widget

Features 16

24/7 live chat support
AI article, title, and keyword generation
Article feedback and ratings
Built-in analytics
Content import
Content statuses
Drag-and-drop content management
Help center customization (custom domain, logo, favicon, colors, language, password protection)
Manage article visibility (public vs internal)
Mobile-friendly design
Multiple knowledge bases (workspaces) for multi-brand support
Native integrations with LiveChat, ChatBot.com, HelpDesk.com, and Google Analytics
QuickAnswer AI-powered instant answers
Rich-text editor (Google Docs-style)
Unlimited articles
Unlimited seats

At a glance

free trial

TypeWeb app

DeploymentCloud

PlatformsWeb

Forsmall and medium companies, support teams

CompanyText, Inc. · 2023

Integrations

ChatBot.comLiveChatGoogle AnalyticsHelpDesk.com

Pricing

One plan with all features and unlimited seats; priced per knowledge base, with the first knowledge base included and additional ones billed as add-ons.

Monthly$59/mo

Billed monthly

Includes 1 knowledge base; additional knowledge bases from $24.99/mo

Annual$49/mo · billed annually

Billed annually, save 20% vs monthly billing; price shown is the monthly-equivalent rate

Includes 1 knowledge base; additional knowledge bases from $21.99/mo

Save 20% with annual billing