KnowledgeBase
AI-powered knowledge base at your customers' service·knowledgebase.com
KnowledgeBase is AI-powered knowledge base software and a hosted help center for customer self-service. It lets support teams publish unlimited articles, customize the help center's branding and domain, and manage multiple knowledge bases (workspaces) for multi-brand or internal use from one dashboard. QuickAnswer, an AI feature, gives customers instant, tailored answers to queries. It integrates natively with LiveChat, ChatBot.com, HelpDesk.com, and Google Analytics, and is offered as a single subscription plan with unlimited seats.
What it's for
Features 16
- 24/7 live chat support
- AI article, title, and keyword generation
- Article feedback and ratings
- Built-in analytics
- Content import
- Content statuses
- Drag-and-drop content management
- Help center customization (custom domain, logo, favicon, colors, language, password protection)
- Manage article visibility (public vs internal)
- Mobile-friendly design
- Multiple knowledge bases (workspaces) for multi-brand support
- Native integrations with LiveChat, ChatBot.com, HelpDesk.com, and Google Analytics
- QuickAnswer AI-powered instant answers
- Rich-text editor (Google Docs-style)
- Unlimited articles
- Unlimited seats
At a glance
Integrations
Pricing
One plan with all features and unlimited seats; priced per knowledge base, with the first knowledge base included and additional ones billed as add-ons.
Billed monthly
Includes 1 knowledge base; additional knowledge bases from $24.99/mo
Billed annually, save 20% vs monthly billing; price shown is the monthly-equivalent rate
Includes 1 knowledge base; additional knowledge bases from $21.99/mo
Save 20% with annual billing