Kommo is an AI-powered conversational CRM built for messenger-based sales. It unifies conversations from WhatsApp, Instagram, TikTok and other channels into one inbox, and adds a customizable sales pipeline, no-code bots, and automation tools. An AI agent answers FAQs, qualifies leads, and helps move deals through the pipeline. It integrates with platforms such as WhatsApp, Instagram, TikTok, Shopify, Lazada, and Nuvemshop as a Meta Business Partner.
What it's for
Features 14
- AI agent that answers FAQs and qualifies leads
- Appointment booking with AI scheduling, calendars, reminders and follow-ups
- Client profile with full conversation and task history
- Customizable digital sales pipeline (board, list, inbox views)
- Customizable multi-messenger chat button
- Developer API and SDK for custom integrations
- Marketplace integrations with third-party apps
- No-code Salesbot chatbot builder
- Real-time analytics and customizable dashboards
- Team chat for internal collaboration
- Unified multi-channel chat inbox
- Web forms for lead capture
- WhatsApp broadcasting and messaging campaigns
- Workflow automation for data entry, lead assignment and task setting
At a glance
Integrations
Resources
Pricing
Prices are per user per month, billable over 6, 9, 12, or 24-month subscription terms paid in USD. Enterprise plan pricing is custom/quote-based.
Can be billed over 6, 9, 12 or 24-month subscription terms, paid in USD; page shows an example total of $90/user for a 6-month term.
2,500 leads per user; 750 AI credits per user/month; 1 WhatsApp number and 1 Instagram account included, each additional user unlocks 1 more channel
Example total shown: $150/user for a 6-month term.
5,000 leads per user; 1,250 AI credits per user/month; 3 WhatsApp numbers and 3 Instagram accounts, additional channels unlocked per extra user after limit
Page shows an example total of '$90/user for 6 months' for this plan, which appears inconsistent with the stated $45/user/month rate.
10,000 leads per user; 2,250 AI credits per user/month; unlimited WhatsApp numbers and access to Instagram accounts across all integrations
Custom pricing; contact sales.
Cost depends on custom business needs; beyond standard limits
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