OvationCXM is unclaimed —

OvationCXM

Orchestration platform to streamline bank & payments operations·ovationcxm.com

OvationCXM is a customer journey orchestration platform for banks, fintechs, and payment providers that coordinates onboarding and servicing workflows across internal teams, systems, and third-party partners. It provides a no-code journey builder, real-time journey visibility, embedded AI for automation and insights, and integrations with core banking and CRM platforms. The platform aims to reduce fragmentation between disconnected systems and speed up onboarding, support resolution, and revenue.

What it's for

customer onboarding orchestrationcustomer servicing/support orchestrationcommercial card application to activationmerchant services managementtrade finance supplier managementtreasury management onboarding and servicepayments and merchant onboardingremote support and field services for in-store technology

Features 17

Agentic Transaction Control Layer (ATCL) to authenticate and govern AI and human agents
AI Studio for embedded intelligence and automation
Alerts and triggers for early issue detection
Audit trail spanning AI agents, teams, systems, and partners
Cross-team and cross-partner coordination
Dashboards and analytics for journey and CX quality metrics
Ecosystem-wide transparency and issue resolution
Embedded AI copilot and automation for support agents
Fintech Connector Network for partner integrations
Integration with legacy banking platforms (Salesforce, Fiserv)
Journey segmentation and personalization
No-code drag-and-drop journey builder
Proactive AI-driven insights
Real-time journey deployment without IT involvement
REST APIs with full CRUD functionality across business objects
SAML2-based single sign-on integration
Single journey timeline for internal workflows and customer-facing progress

At a glance

API

TypeWeb app

DeploymentCloud

PlatformsWeb

Forbanks, fintechs, payment providers, community banks, enterprise and regional banks, retail and consumer goods companies

CompanyBoomtown Network Inc.

Integrations

SalesforceFiservServiceNowIBM LinuxONEIBM ZPayPalFISDXCAvidXchangeGD/PoyntFinzeo by ApptechFortisIndeflexMaverickMerchantENational LinkPayaRectangle HealthRevSpringScanSourceShopwaveStaxSwipeSimpleVivid

Complianceself-reported

SOC 2PCIADA 2.1

Resources

Changelog

Pricing

Pricing is packaged rather than per-seat/user ('We never price by seats or users'). Basic CX, Pro CX, and Enterprise CX are named tiers with described inclusions. Custom CX requires contacting the vendor for pricing. Optional AI capabilities are billed via an access fee plus usage.

Basic CXQuote

Streamline internal processes and manage CX workloads for fast resolutions. Pricing not publicly disclosed; company states it never prices by seats or users.

Pro CXQuote

Enhances Basic CX with Journey Orchestration for end-to-end visibility. Pricing not publicly disclosed.

Enterprise CXQuote

Elevates Pro CX with cross-organizational Journey Orchestration across expanding business ecosystems. Pricing not publicly disclosed.

Custom CXQuote