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BSI Customer Suite
Europe’s Number One CRM/CX platform·bsi-software.com
BSI Customer Suite is an AI-powered, fully integrated CRM/CX platform made in Europe. It combines modules for artificial intelligence, customer & data insight, customer experience, customer relationship management, customer engagement, enterprise integration, and customer data management. It is used by companies in banking, insurance, retail, energy & utilities, and life sciences to unify sales, marketing and service, build customer journeys, and deploy AI agents for automated customer interactions. Customers can choose between different cloud infrastructures and more than 70 AI models while retaining data sovereignty.
What it's for
Alternative to Microsoft Dynamics 365Alternative to SalesforcePlanning and managing clinical trialsAutomating resource-intensive processes and personalizing contentPersonalized, event- and score-based customer communication across multiple channelsManaging multi-level marketing campaignsManaging customer inquiries and service requestsFront-office workplace integration with core banking systemsBuilding end-to-end CRM/ERP system landscapesTrigger-based customer journeys for cross-selling and upselling
Features 15
- Agent Relationship Management for AI-driven customer contact
- AI Agents for automated, proactive customer interactions
- AI-powered CRM/CX platform
- BSI Elements: pre-built use cases, processes, and configurations
- Choice of cloud infrastructure providers for data sovereignty
- Choice of over 70 AI models
- Comprehensive reporting
- Core banking system integration
- Customer & Data Insight module for pattern recognition and correlations
- Customer Data Platform for unified, GDPR-compliant data
- Customer Engagement module
- Customer Experience module for cross-channel customer journeys
- Customer Relationship Management module
- Enterprise Integration Platform for data connectivity
- Multi-channel, personalized campaign management
At a glance
TypeWeb app
DeploymentCloud
PlatformsWeb
LanguagesEnglish, German, French, Italian
CompanyBSI Software · 1996
Integrations
Microsoft Dynamics 365Salesforce
Complianceself-reported
ISO 27001ISAE 3402 Type IIGDPR