Ruby
People-powered, AI-enhanced business call answering.·ruby.com
Ruby provides live virtual receptionist and managed live chat services for small businesses, combining trained human receptionists with AI-enhanced call handling, transcription, and sentiment analysis. The service offers 24/7 phone answering, live website chat, lead qualification, appointment scheduling, payment collection, and outbound calling to help small businesses capture leads and improve customer service. Access and activity are managed through an online portal and mobile app.
What it's for
Features 19
- 24/7 English & Spanish (bilingual) service
- 24/7 live call answering
- 5000+ integrations
- AI-powered transcription and sentiment analysis
- Appointment scheduling
- Chat call-connect feature to bring warm leads to your phone
- Custom greetings and custom FAQs
- Flexible call forwarding
- HIPAA-compliant receptionist and chat services
- Lead qualification and intake
- Managed live website chat
- Mobile app for notifications and activity tracking
- Number porting and hosting (local and toll-free numbers)
- Outbound calling
- Payment processing
- Real-time status updates
- Robocall filtering
- Shared dashboard for call and chat activity
- Voicemail and chat transcripts
At a glance
Complianceself-reported
Pricing
Plans differ only in included receptionist minutes or chats; all plans include the same feature set at no extra cost. Larger/custom offerings are available by contacting sales (quote-based).
Great for startups
50 minutes per month
Great for one-person businesses
100 minutes per month
Most popular; great for small businesses of all kinds
200 minutes per month
Great for larger and growing businesses
500 minutes per month
Great for startups
10 chats per month
Great for solo practices and one-person businesses
30 chats per month
Most popular; great for organizations of all kinds
50 chats per month
20% savings when bundling live chat with a virtual receptionist plan [raw type: other]