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SentiOne

Conversational AI and Social Intelligence·sentione.pl

SentiOne is an AI-powered platform combining social media/online listening analytics (SentiOne Listen) with conversational AI customer service automation (SentiOne Automate), including chatbots and voicebots. It monitors online mentions and discussions about a brand across social media, news, blogs and forums, and provides sentiment analysis, competitive research and influencer identification. The Automate module lets businesses build and deploy text and voice bots to handle customer service requests using a proprietary NLU engine. It can be deployed as SaaS or on-premise/private cloud.

What it's for

Monitor and analyze online mentions of a brand or competitorsTrack social media, blogs, forums and news discussionsIdentify and engage brand influencersMeasure brand awareness and sentimentAutomate customer service with chatbots and voicebotsCrisis management and anomaly detection for negative mentionsRoute customer service requests to appropriate teamsMonitor customer service KPIs and agent performance

Features 20

AI Answer Suggestions for customer support agents
Anomaly detection with automatic alerts
Audience insights (gender, geolocation, peak discussion times, top sources)
Competitive research and comparative dashboards
Dedicated Account Manager / Customer Success Manager
Industry-agnostic NLU engine
Influencer identification for marketing campaigns
Multi-channel integration into a single dashboard
No-code AI Agent Studio for building chatbots and voicebots
On-premises or cloud AI deployment options
Online media monitoring across social media, blogs, forums and news
Online reputation management and crisis detection
Real-time and historical mention data
Sentiment analysis of online mentions
Service level reports (response time, status overview)
Smart automated routing of customer requests to teams
Supervisor panel for KPI and workload monitoring
Telephone voicebots for call centers
Text-channel chatbots for messengers and chat apps
Unlimited keywords and results in any language

At a glance

self-hostableAPI

TypeWeb app

DeploymentHybrid

PlatformsWeb

LanguagesPolish, English, Czech, Hungarian, German, Spanish

Formarketing teams, customer service teams, enterprises, brands

CompanySentiOne · 2011

Integrations

FacebookInstagramTikTokYouTubeGoogle ReviewsVKontakteTripAdvisorAmazonRedditG2 CrowdThe GuardianForbesX (Twitter)Stripe

Complianceself-reported

GDPR

Pricing

Listen plan prices are shown in USD and are described as 'net' (i.e. excluding VAT); the pricing page also offers a currency selector for EUR, GBP, PLN, CZK and HUF. Enterprise pricing starts at $1180/month with higher volumes quoted individually. Automate platform pricing is fully custom (one-time implementation fee plus usage-based recurring subscription).

Social$199/mo

Package does not include CSV/XLS mention export.

1 Project, 1 Language, updates every 12h, 1 month history

Realtime$399/mo

Up to 3 users, 50 AI Credits (included), Facebook, Instagram, TikTok and more, Service Desk (SLA 12h) + Knowledge Base, Export up to 25k mentions/month, 5 Email Alerts

5 Projects, 1 Language, real-time updates, 1 month history

Research$399/mo

Up to 3 users, 50 AI Credits (included), Export 200k mentions/month, Email alerts

5 Projects, 1 Language, updates every 6h, 6 months history

Business$849/mo

Marked as Recommended plan on the pricing page.

10 Projects, 2 Languages, real-time updates, 18 months history

Enterprise$1180/mo

Starting price ('from $1180/month net'); final pricing customized via quote. API for high-volume automated exports available as a paid add-on.

10+ Projects, up to 80 Languages, real-time updates, 36 months history

AutomateQuote

Custom pricing: a one-time implementation fee (based on use case complexity and infrastructure) plus a recurring subscription fee (based on traffic volume and number of communication channels). Available as SaaS or On-Premise/Private Cloud.