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Seranova AI

Trust begins with listening!·seranova.ai

Seranova AI is a reputation management platform for local businesses such as home services, salons, restaurants, and clinics. It automates review request outreach via SMS after a purchase or visit, routes customer sentiment so unhappy customers are handled privately before a review is posted, and prompts happy customers to leave a Google review. It also drafts AI-generated replies to Google reviews for owner approval, and works via data uploads or direct integrations.

What it's for

Automating post-visit or post-purchase review request messagesSending automatic no-response remindersRouting unhappy customer feedback privately before it becomes a public reviewPrompting happy customers to leave a Google reviewDrafting AI reply suggestions for Google reviews for owner approvalBulk-sending review outreach from an uploaded data exportConnecting review outreach to POS/CRM systems like Square and Jobber

Features 16

AI-drafted replies to Google reviews requiring owner approval
Automated SMS review request messages after purchase or visit
Automatic no-response reminders
Bulk review outreach via data/export upload
Custom SMS sending window controls
Done-for-you setup
Encryption in transit and at rest
Google Review Push prompt for happy customers
Native integration with Jobber
Native integration with Square POS
Owner alerts for unhappy customer feedback
Planned integrations with ServiceTitan, Housecall Pro, and Clover
Private feedback routing before public review posting
Role-based, audited access
Sentiment-based routing of happy vs. unhappy responses
Works without requiring system integrations

At a glance

free trial

TypeWeb app

DeploymentCloud

PlatformsWeb

Forhome service businesses, salons and spas, restaurants, healthcare/clinics

CompanyDream Beyond Technologies

Integrations

Square POSJobberServiceTitanHousecall ProClover

Complianceself-reported

HIPAA

Resources

Pricing

Healthcare plans are priced differently due to HIPAA compliance requirements and support scope; see the Healthcare page for details. Enterprise pricing is quote-based via Contact Sales.

Starter$49.99/mo

Google reply drafts posted only after owner approval. 14-day trial, card required, cancel before trial ends to avoid billing.

Up to 100 SMS review requests/month

Pro$79.99/mo

Google reply drafts posted only after owner approval. 14-day trial, card required, cancel before trial ends to avoid billing.

Up to 300 SMS review requests/month

Business$129.99/mo

Marked 'Most Popular'. Google reply drafts posted only after owner approval. 14-day trial, card required, cancel before trial ends to avoid billing.

Up to 500 SMS review requests/month; 50 AI reply drafts/month

EnterpriseQuote

Quote-based; requires contacting sales.

Tailored solutions for multi-location and high-growth teams