ServiceMax is unclaimed —
ServiceMax is PTC's asset-centric field service management platform that helps organizations maximize uptime and service efficiency through end-to-end work management, preventive maintenance, mobile field tools, and asset lifecycle visibility. It enables service delivery via work order scheduling, contract and entitlement management, automated workflows, and customer self-service. The platform is built on Salesforce and integrates with CRM, ERP, and IoT platforms like ThingWorx.
What it's for
Work order scheduling and dispatchTask execution and completion reportingInvoicingContract, warranty, and entitlement managementPreventive and predictive maintenanceMobile field service execution online or offlineCustomer self-service and appointment trackingRemote service via IoT data and video/AR toolsPerformance analytics for service operationsDepot repair operations management
Features 19
- Advanced checklists and forms for standardized service processes
- Automated entitlements engine for contract/warranty accuracy
- Automated workflows for data entry, job routing, and status updates
- Contract, warranty, and entitlements management
- Customer self-service portal for tracking service and scheduling appointments
- Depot Repair module linking asset history to repair workflows
- Installed base and asset lifecycle management
- Integration with existing ERP and CRM systems
- Invoicing
- Mobile-first app for technicians with offline support
- Performance analytics on technician productivity, resolution times, cost to serve
- Real-time optimization engine for scheduling
- Remote service support via IoT data, video conferencing, AR tools, and chat
- Service Board for dispatcher scheduling optimization
- Service flow engine for workflow configuration
- SLA visibility on work orders
- Task execution and completion reporting
- Technician scheduling based on location, skills, availability, and route optimization
- Work order scheduling and dispatch
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