Callbook is an AI phone receptionist and business-management platform for service businesses such as plumbing, HVAC, electrical, roofing, and other trades. It answers calls 24/7, triages emergencies, books appointments onto a connected calendar, and texts call summaries to the owner. Beyond call answering, it manages customer records, automates follow-ups, collects reviews, creates estimates and invoices, and tracks growth from one dashboard.
What it's for
Features 18
- 24/7 Availability
- AI Phone Answering
- Analytics Dashboard
- Automated review requests
- Automatic Job Booking
- Bilingual (English & Spanish) answering
- Calendar sync
- Call Recording
- Call transcripts and recordings
- CRM & follow-ups
- Emergency detection and call routing/escalation rules
- Estimates & invoices
- Growth Hub (done-for-you marketing packages)
- Missed-call text-back
- Multi-number / multi-location support
- Smart Scheduling
- SMS Notifications
- Team Management
At a glance
Integrations
Pricing
The pricing includes Starter ($79), Growth ($149), Pro ($299), and Scale ($599) plans plus a custom Agency/High Volume tier. The Callbook Lite ($19.99), Lite Plus ($39.99), and Lite Pro ($69.99) SMS-based plans are also available. Starter plan has a first-month promo of $49.
missed-call text-back, AI booking agent
20 SMS conversations/month
reviews & CRM, missed-call text-back
75 SMS conversations/month
analytics, invoicing, full CRM
200 SMS conversations/month
First month $49, then $79/month
250 AI minutes/month included, 1 phone number
Marked as Recommended plan
500 AI minutes/month included, 2 phone numbers
Described as built for high volume
1,500 AI minutes/month included, 5 phone numbers
Described as one AI, all locations
3,000 AI minutes/month included, 10 phone numbers
Contact Sales; for agencies, franchises, and high-volume businesses
5,000+ minutes
Volume discounts available for Agency/High Volume custom plans (5,000+ minutes)
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