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Coalesce360
Business Operations & Change Control·coalesce360.solutions
Coalesce360 is an Azure-native SaaS platform that unifies CRM, sales enablement, customer management, service delivery, help ticket management, approvals, reporting, and production change management. It also supports governed IBM z/OS mainframe change and release management workflows. The platform is designed to replace disconnected CRM, PSA, and help desk tools with one connected operating model.
What it's for
sales pipeline and opportunity managementcustomer account and contact managementdelivery/project tracking with milestones, documents, and sign-offshelp desk ticket intake, escalation, and reportingproduction change request approval and audit trail managementIBM z/OS mainframe change and release governancemobile access to dashboards, tasks, tickets, and approvals
Features 19
- Audit trail for approvals, decisions, and implementation notes
- Azure Key Vault-based secrets management
- Change Advisory Board (CAB)-style review support
- Change approval routing and release readiness tracking
- Document management, estimates, and sign-offs
- Help ticket intake, ownership, and priority assignment
- IBM z/OS mainframe change governance
- Implementation status and outcome tracking (success, failure, delay, backout)
- Mobile dashboards, task, ticket, and approval access on iOS and Android
- Operational reporting across connected workflow data
- Production change request management
- Project, milestone, and task tracking
- Role-aware access control
- Sales forecasting and account activity tracking
- Sales pipeline and opportunity tracking
- Sales-to-delivery handoff workflows
- Service history and customer risk signal tracking
- Shared customer account profiles and contact records
- Ticket aging tracking and escalation
At a glance
TypeWeb app
DeploymentCloud
PlatformsWeb, iOS, Android
Fororganizations needing connected workflows across customer-facing teams, operations, service delivery, support, and production change control, enterprise and mainframe teams, operations leaders needing visibility into work, aging, ownership, and outcomes, finance companies
CompanyCoalesce360, LLC
Integrations
Microsoft AzureAzure Key Vault
Pricing
No pricing tiers, amounts, or billing terms are publicly listed; the site directs visitors to 'Request a Demo' or contact sales instead.