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Coalesce360

Business Operations & Change Control·coalesce360.solutions

Coalesce360 is an Azure-native SaaS platform that unifies CRM, sales enablement, customer management, service delivery, help ticket management, approvals, reporting, and production change management. It also supports governed IBM z/OS mainframe change and release management workflows. The platform is designed to replace disconnected CRM, PSA, and help desk tools with one connected operating model.

What it's for

sales pipeline and opportunity managementcustomer account and contact managementdelivery/project tracking with milestones, documents, and sign-offshelp desk ticket intake, escalation, and reportingproduction change request approval and audit trail managementIBM z/OS mainframe change and release governancemobile access to dashboards, tasks, tickets, and approvals

Features 19

Audit trail for approvals, decisions, and implementation notes
Azure Key Vault-based secrets management
Change Advisory Board (CAB)-style review support
Change approval routing and release readiness tracking
Document management, estimates, and sign-offs
Help ticket intake, ownership, and priority assignment
IBM z/OS mainframe change governance
Implementation status and outcome tracking (success, failure, delay, backout)
Mobile dashboards, task, ticket, and approval access on iOS and Android
Operational reporting across connected workflow data
Production change request management
Project, milestone, and task tracking
Role-aware access control
Sales forecasting and account activity tracking
Sales pipeline and opportunity tracking
Sales-to-delivery handoff workflows
Service history and customer risk signal tracking
Shared customer account profiles and contact records
Ticket aging tracking and escalation

At a glance

TypeWeb app

DeploymentCloud

PlatformsWeb, iOS, Android

Fororganizations needing connected workflows across customer-facing teams, operations, service delivery, support, and production change control, enterprise and mainframe teams, operations leaders needing visibility into work, aging, ownership, and outcomes, finance companies

CompanyCoalesce360, LLC

Integrations

Azure Key VaultMicrosoft Azure

Pricing

No pricing tiers, amounts, or billing terms are publicly listed; the site directs visitors to 'Request a Demo' or contact sales instead.