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versaSRS

Business Process Management & Workflow Software·versasrs.com

versaSRS is business management software that lets companies map and manage their business processes through workflow, case/incident/request management, CRM, and communications tracking. It includes modules for HR, finance, IT service management, asset and property management, project management, and more. The platform can be deployed on premise, hosted, in the cloud (including MS Azure), or via a hybrid infrastructure. It is offered in three editions (Starter, Pro, Enterprise) that scale by number of business units, licensed users, and included modules.

What it's for

Case/incident/request managementCRM and customer request trackingWorkflow and approvals automationDocument managementInvoice processingAsset and property managementIT service managementContract and vendor managementProject managementKnowledge base and self-service portalEmail communications trackingEvent management and broadcasting

Features 28

Approvals Engine
Calendar View
Case Management
Contracts Management
CRM module with Global Address List integration
Customer Self-Service Portal
Customization of business rules and data fields
Dashboard Views (Management, Team, User)
Document Management System
Email-to-case conversion and communication logging
Event Management and broadcasting
Extended Auditing
Extended Security Model (read-only access)
Form Builder for electronic forms
Knowledge Base
Mobile workforce access via versaSRSLite
Multi Tenancy
One-Click Case Creation
Prioritisation, Escalations & Notifications
Scheduled Cases with templates
SLA Routing Rules
Tasks with due dates and assignment
Template Responses
Time & Billing tracking
versaSRS API for custom app development
versaSRS Boost performance tuning package
Workflows with governed due dates
Worksheet Module for Excel attachment

At a glance

self-hostableAPI

TypeWeb app

DeploymentHybrid

PlatformsWeb

LanguagesEnglish

ForHuman Resource Managers, Finance Managers, AP Managers, IT Managers, Asset Managers, Project Managers, Sales Managers, Contract Managers, Supply Managers, small to enterprise organisations

CompanyVersaDev Software Solutions Pty Ltd

Complianceself-reported

SOX

Resources

Pricing

Licensing is based on a 'Named Technician' model: customers pay only for user licenses relevant to the edition; no additional server license fee; customers/requestors do not need a license; no limit on number of requests logged. Exact prices are not published; a quotation must be requested. Annual Software Support & Upgrade Insurance is required for free minor/major upgrades.

StarterQuote

Entry-level edition for simple request management & CRM; pricing is quote-based via a 'Named Technician' licensing model.

1 Business Unit, 5-10 Licensed Users, 27 Modules

ProQuote

Ideal for business and asset management; pricing is quote-based.

5 Business Units, 5-50 Licensed Users, 38 Modules

EnterpriseQuote

Full Enterprise suite for large corporations; pricing is quote-based.

Unlimited Business Units, 5-Unlimited Licensed Users, 48 Modules