CITSmart is unclaimed —are you the owner?

CITSmart

Technology that drives businesses·citsmart.com.br

CITSmart is an enterprise management platform (also branded CITSmart X) that combines ITSM, ESM and CSM capabilities with low-code, workflow automation, iPaaS integration and AI components. It offers modules spanning IT service management, AIOps, IT observability, HR/human capital management, omnichannel customer service, CRM, contract management, and government ERP functions. The platform is built on ITIL-aligned processes and includes generative AI chatbots, virtual assistants, and AI agents to automate business operations.

What it's for

Automating business tasks, processes and value chainsIntegrated management of all services (ITSM, ESM, CSM)Autonomous operations performed by AIBuilding mobile apps using low-codeShared and omnichannel service centersModernizing, integrating and revitalizing legacy systemsManaging IT tickets, incidents, changes and problemsManaging HR processes such as onboarding, performance and interviews

Features 20

AI components ('Malha Hipercognitiva')
Contract management
CRM
Document and contract analysis with AI
Drag-and-drop integration (iPaaS)
Generative AI chatbot
Human Capital Management module
Intelligent workflow and automation
IT discovery and inventory
IT Observability (NPM, IPM, APM)
IT Operations Management with AIOps
IT Service Management (ITSM)
ITIL-aligned processes (21 certified processes)
Kanban-based agile project management
Legacy system and database integration
Low-code application development
Mobile app creation via low-code
Omnichannel customer service
Portal builder
Ticket/queue management

At a glance

TypeWeb app

PlatformsWeb

LanguagesPortuguese

CompanyCentral IT

Pricing

No pricing information is published on the site; pricing appears to be available only by contacting sales.

CITSmart

What it's for

Features 20

At a glance

Pricing

Similar apps