CITSmart is unclaimed —
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CITSmart
Technology that drives businesses·citsmart.com.br
CITSmart is an enterprise management platform (also branded CITSmart X) that combines ITSM, ESM and CSM capabilities with low-code, workflow automation, iPaaS integration and AI components. It offers modules spanning IT service management, AIOps, IT observability, HR/human capital management, omnichannel customer service, CRM, contract management, and government ERP functions. The platform is built on ITIL-aligned processes and includes generative AI chatbots, virtual assistants, and AI agents to automate business operations.
What it's for
Automating business tasks, processes and value chainsIntegrated management of all services (ITSM, ESM, CSM)Autonomous operations performed by AIBuilding mobile apps using low-codeShared and omnichannel service centersModernizing, integrating and revitalizing legacy systemsManaging IT tickets, incidents, changes and problemsManaging HR processes such as onboarding, performance and interviews
Features 20
- AI components ('Malha Hipercognitiva')
- Contract management
- CRM
- Document and contract analysis with AI
- Drag-and-drop integration (iPaaS)
- Generative AI chatbot
- Human Capital Management module
- Intelligent workflow and automation
- IT discovery and inventory
- IT Observability (NPM, IPM, APM)
- IT Operations Management with AIOps
- IT Service Management (ITSM)
- ITIL-aligned processes (21 certified processes)
- Kanban-based agile project management
- Legacy system and database integration
- Low-code application development
- Mobile app creation via low-code
- Omnichannel customer service
- Portal builder
- Ticket/queue management
At a glance
TypeWeb app
PlatformsWeb
LanguagesPortuguese
CompanyCentral IT
Pricing
No pricing information is published on the site; pricing appears to be available only by contacting sales.