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GLPI

Reinvent your IT service management·glpi-project.org

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From €19/mo · Free plan · Open source See pricing ↓

GLPI is an open source IT Service Management (ITSM) platform that centralizes helpdesk ticketing, IT asset inventory (CMDB), financial/budget management, and user/group administration in one system. It provides agentless network inventory and scanning, service catalog forms, SLA management, application deployment, and monitoring. GLPI can be run as a self-hosted installation or through the vendor's managed GLPI Network Public or Private Cloud, which adds automatic updates, backups, and SSO integration.

What it's for

Handle IT incidents and support requests via a helpdeskBuild service catalog forms to generate ticketsSet and enforce SLAs and escalation rulesAutomate network inventory and asset scanningDeploy applications across an IT fleetCentralize budgets, costs, suppliers and software licensesTrack and manage IT assets and a configuration management database (CMDB)Administer users and groups

Features 18

  • Agentless dynamic inventory
  • Antivirus management
  • Application deployment
  • Configuration Management Database (CMDB)
  • Data center management
  • Environment impact management
  • Financial management (budgets, costs, suppliers, licenses)
  • Marketplace of community and network plugins
  • Mobile Application Management
  • Mobile Device Management
  • Monitoring
  • Network scanning with SNMP reports
  • Security alerts management
  • Service catalog forms
  • SLA management and escalation rules
  • SSO authentication (OAuth2, CAS, SCIM, LDAP)
  • Ticket management for incidents and requests
  • User and group administration

At a glance

free tierfree trialopen sourceself-hostable
TypeWeb app
DeploymentHybrid
PlatformsWeb
LanguagesEnglish, French, Spanish, Portuguese
ForIT technicians, IT managers, IT help desk managers, GLPI functional administrators, quality managers
CompanyTeclib'

Integrations

GoogleAmazonFacebookGitLabMicrosoft Azure ADGitHub

Complianceself-reported

GDPR

Resources

Pricing

All GLPI Network Cloud and self-hosted subscription prices are quoted in EUR, excluding VAT/tax. The Private Custom-Made cloud plan is quote-based. The core GLPI software is open source and can be downloaded and self-hosted; the listed prices are for managed cloud hosting or paid professional/network subscriptions on top of self-hosting.

GLPI Network Public Cloud€19/user/mo

Hosted and managed by Teclib' on shared OVHcloud infrastructure

Starting with 1 user; shared infrastructure; 5GB disk space; 97% availability; automatic actions every 5 minutes; daily backup

GLPI Network Private Cloud€21/user/mo

Dedicated server with guaranteed performance and enhanced SLA

For 25 or more users (minimum billing for 25 users); dedicated server; 50GB disk space; 99% availability; hourly backup

GLPI Network Private Custom-MadeQuote

Priced via quote from the sales team

Custom-designed architecture based on specification

GLPI Network Basic€100/mo

For self-hosted GLPI instances; Support N3 unlimited

Up to 10 technical staff using a standard interface; up to 500 assets; one production and one test instance

GLPI Network Standard€300/mo

For self-hosted GLPI instances; Support N3 unlimited

Up to 50 technical staff using a standard interface; up to 5,000 assets; 2 production and 2 test instances

GLPI Network Advanced€1000/mo

For self-hosted GLPI instances; Support N3 unlimited

More than 50 technical staff using a standard interface; more than 5,000 assets; 4 production and 4 test instances

GLPI Network Enterprise€4500/mo

For self-hosted GLPI instances; Support N3 unlimited

Unlimited inventoried assets; standard interface profiles

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Last checked 1 month ago·