KIX is an open-source software platform for IT Service Management (ITSM), Enterprise Service Management (ESM), and professional technical customer service. It can be deployed on-premises or in the cloud and is used by more than 400 customers across various industries. Its source code is freely available, giving customers strong customizability, easy auditability, and independence from a single vendor or supplier.
What it's for
IT Service ManagementEnterprise Service ManagementIT Helpdesk & ServicedeskField Service ManagementTicket system for service teamsCross-department service process automation
Features 14
- Certified ITIL workflows
- Connections to additional databases
- Consulting & support services
- Customizable to individual service requirements
- Enterprise Service Management (ESM)
- Field Service Management
- Flexible support classes
- Freely available, auditable source code
- IT Helpdesk & Servicedesk
- IT Service Management (ITSM)
- KIX API for extensions and integrations
- On-premises or cloud deployment option
- Open source ticket system
- Training offerings
At a glance
open sourceself-hostableAPI
TypeWeb app
DeploymentHybrid
PlatformsWeb
LanguagesGerman, English, French
ForIT departments, service teams, IT decision-makers, organizations needing ITSM or ESM
Integrations
Greenbone
Resources
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