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iTop

Easy service management·combodo.com

iTop is a French open-source ITSM (IT Service Management) and CMDB platform that centralizes service catalog management, incident and request handling, problem and change management, and configuration management. It offers low-code customization, automation, and integration with external tools, and is available both as a SaaS offering and for on-premise deployment. The platform also includes project and release management modules built on PMI guidelines.

What it's for

Managing IT service catalogs linked to a CMDBHandling incident and request tickets via a self-service portalRunning ITIL-compatible change and problem management processesTracking IT assets, licenses, and warrantiesMonitoring SLAs and generating compliance reportsAutomating ticket assignment, escalation, and notificationsManaging IT projects, releases, and software development sprintsSynchronizing data from tools like OCS Inventory, VMware, and Microsoft Azure

Features 20

Automated impact analysis for CIs
Availability windows and holiday calendars for SLA calculation
Configuration Management Database (CMDB) with customizable datamodel
Contract management for service suppliers and customers
Customizable dashboards with Kanban, Gantt, and calendar views
Data synchronization engine with collectors (OCS Inventory, VMware, Microsoft Graph, Azure, VSphere, Ansible)
Integrated service catalog linked to CMDB
ITIL-compatible change management workflows
Knowledge base integration
License and warranty expiration tracking
Low-code iTop Designer for workflow and UI customization
Multi-channel communication (portal, email, chat, phone)
Multi-factor authentication (TOTP, physical keys, Windows Hello)
Project and release management module based on PMI guidelines
REST API for reading/creating/modifying objects
Role-based permissions and department data silos
SLA monitoring and exportable reports (CSV, Excel, PDF)
SLA-driven ticket management with automated escalation
SSO support (SAML, OAuth, OpenID, CAS)
Webhooks to trigger actions in external tools

At a glance

free tieropen sourceself-hostableAPI

TypeWeb app

DeploymentHybrid

PlatformsWeb

ForIT departments, businesses of all sizes

CompanyCombodo · 2010

Integrations

OCS InventoryVMwareMicrosoft GraphMicrosoft AzureVSphereAnsiblePowerBISlackMicrosoft Teams

Pricing

Only the free Community plan is priced (free); the paid Atelier and Forge tiers require contacting sales for pricing details.

iTop CommunityFree

Free and functional base plan

Up to 10 agents (recommended)

iTop AtelierQuote

Pricing available only via 'View full offer' link, not listed on page

Up to 50 agents

iTop ForgeQuote

Pricing available only via 'View full offer' link, not listed on page

From 50 agents