Mint Service Desk is unclaimed —

Mint Service Desk

Enterprise Service Management Software. On premises and in the cloud.·mintsd.com

Mint Service Desk is an enterprise ITSM and ESM platform that centralizes ticket management, asset tracking, SLA monitoring, and workflow automation for IT and business departments. It can be deployed on-premises or in the cloud, and includes a built-in on-premises AI module for ticket summarization, reply suggestions, and automatic categorization. A customer portal lets employees submit requests to IT, HR, admin, or finance, while additional modules cover complaint management, vendor management, contract management, and GIS-based mapping of tickets and assets.

What it's for

Ticket management and queue routingSLA monitoring and managementIT asset tracking and lifecycle managementComplaint and warranty managementVendor and contract managementWorkflow automationAI-generated ticket summaries and reply suggestionsCustomer self-service portal for IT, HR, admin, and finance requestsKnowledge base for self-service supportGIS-based mapping of tickets and assets with technician dispatchEmail-to-ticket integrationCustom forms for structured data capture

Features 20

AI-powered reply suggestions
AI-powered ticket summarization
Approvals workflow
Asset management and tracking (CMDB)
Automatic ticket categorization and routing
Complaint management
Contract management
Custom fields and conditional ticket attributes
Custom forms
Customer portal
Email integration
GIS mapping for tickets and assets
Identity provider integration (SSO/LDAP/Azure AD)
Knowledge base
Predictive analytics for recurring issues
REST API access
SLA monitoring and management
Time tracking
Vendor management
Workflow automation

At a glance

free trialself-hostableAPI

TypeWeb app

DeploymentHybrid

PlatformsWeb, Windows, Linux

ForIT support teams, smaller IT teams, mid-size enterprises, large enterprises, public sector organizations

CompanyOPGK RZESZÓW S.A. · 2011

Integrations

baramundiLansweeperActive DirectoryAzure ADLDAP

Complianceself-reported

GDPR

Resources

Pricing

Cloud plans (Lite, Pro) are priced per agent per month starting at $5/agent, with a 14-day free trial requiring a credit card. On-Premises plans (MintSD Lite, Pro, Enterprise) are quote-based with pilot deployment on request; exact on-premises pricing is not publicly listed.

Cloud Lite$5/user/mo

14-day free trial available, credit card required to start.

up to 50 agents

Cloud Pro$5/user/mo

14-day free trial available, credit card required to start.

up to 50 agents; marked 'Most popular'

MintSD LiteQuote

On-premises plan; individual quote pricing, pilot deployment on request.

Custom quote; pilot deployment on request

MintSD ProQuote

On-premises plan; individual quote pricing, pilot deployment on request.

Custom quote; pilot deployment on request; most popular among mid-size enterprises

MintSD EnterpriseQuote

On-premises plan for complex/regulated environments; custom contract and dedicated support; optional add-ons available separately (custom development, baramundi integration, Identity and Access Management).

Custom contract; for complex environments, regulated industries, or high agent volumes