Heap

Better Insights. Faster.·heapanalytics.com

Heap (by Contentsquare) is a digital insights and product analytics platform that automatically captures every user interaction on a website or app without requiring manual event tagging. It provides tools such as session replay, heatmaps, journeys, funnels, segments, dashboards, and an AI-powered assistant (Sense AI) to help teams understand user behavior. It is used to identify friction points, improve conversion, retention, and product adoption.

What it's for

Funnel OptimizationProduct AdoptionUser BehaviorProduct Led GrowthCustomer 360

Features 23

Account-based analytics
APIs for data capture
Audit Logs
Automatic event tracking (autocapture)
Charts
Dashboards
Data enrichment
Engagement matrix
Funnels
Heap Connect (data warehouse sync)
Heap Illuminate (data science that surfaces friction)
Heatmaps
Journeys (visual maps of user flows)
Mobile user tracking
Playbooks (plug-and-play templates)
Report alerts
Retention analysis
SCIM
Segments (user cohorts)
Sense AI (AI-powered analytics assistant/chat)
Session Replay
SSO
Web Analytics

At a glance

free tierfree trialAPI

TypeWeb app

DeploymentCloud

PlatformsWeb

ForProduct Teams, Marketing Teams, Data Teams

CompanyHeap Inc.

Complianceself-reported

SOC 2GDPRCCPA

Pricing

Only the Free plan has a stated feature set with no numeric price; Growth, Pro, and Premier are priced on a custom, session-volume basis with no numeric figures published — pricing requires contacting sales or getting an estimate after installing the tracking snippet.

FreeFree

Find product-market fit tier.

Up to 10k monthly sessions; 6 months data history

GrowthQuote

Scale your start-up tier; no fixed price listed.

12 months data history

ProQuote

Supercharge your analytics tier; quote-based.

1 year data history (additional years as add-on); 2 environments included

PremierQuote

Enable teams in large orgs tier; quote-based.

1 year data history (additional years as add-on); unlimited projects