Helpmonks is unclaimed —

Helpmonks

The shared customer inbox without per-user pricing.·helpmonks.com

Helpmonks is an all-in-one customer communication platform combining a shared email inbox, email CRM, email marketing and automation, live chat, and a knowledge base. It is designed for teams to manage customer support, sales, and outreach conversations together, with unlimited users on every plan and pricing based on the number of shared inboxes rather than seats.

What it's for

Managing shared customer support, sales, and billing email addresses as team inboxesAssigning emails and tracking internal notes for team collaborationPreventing duplicate replies with collision detectionRunning an email CRM to manage leads, deals, and company/contact recordsSending email marketing campaigns and drip/sequence follow-upsCreating landing pages and custom forms to collect contactsProviding real-time live chat support on websitesPublishing public or private knowledge base/help contentSending push notifications to website visitorsConnecting conversations and customer context to AI tools like ChatGPT and Claude via MCP/API

Features 20

AI-generated conversation summaries and writing assistance
API and MCP server for AI workflow integration
Bring-your-own AI provider option
Collision detection to prevent duplicate replies
Deal/pipeline tracking within email threads
Email CRM with contact and company management
Email drip campaigns and automated sequences
Email marketing campaigns with drag-and-drop editor
Internal notes and labels for email organization
Landing pages and custom form builder
Live chat widget with unlimited agents and chats
Mobile apps for iOS and Android (beta)
Outlook/Microsoft 365 OAuth integration
Product roadmap and customer feedback voting
Public/private knowledge base hosting
Push notifications to website visitors
Shared team inbox with email assignment
Smart rules engine for automation and workflows
SSO, SAML, and audit log (higher-tier plans)
White-label and custom domain options (Scale plan)

At a glance

free trialAPI

TypeWeb app

DeploymentCloud

PlatformsWeb, iOS, Android

Forsmall businesses, growing teams, customer support teams, sales teams

CompanyHelpmonks

Integrations

OutlookMicrosoft 365ChatGPTClaude

Complianceself-reported

GDPRHIPAA

Pricing

Enterprise pricing is quote-based ('Talk to us'). Monthly billing is standard; annual billing is available by contacting sales and currently carries no discount. Activated plan pricing is protected for at least three years.

Team$49/mo

3 shared inboxes, Unlimited users, Unlimited conversations, Unlimited stored contacts, 1 live-chat site, 1 knowledge-base site, 2,500 recipients per campaign, 10 active automated sequences, AI summaries and writing assistance, 250 AI-assisted conversations per month, Outlook/Microsoft 365 via OAuth, Marketing campaigns with your SMTP server, Mobile apps, API, and MCP server, Standard reports, workflows, and email support

3 shared inboxes, unlimited users, 2,500 recipients per campaign, 10 active automated sequences, 250 AI-assisted conversations per month

Business$99/mo

10 shared inboxes, Unlimited users, Unlimited conversations, Unlimited stored contacts, 5 live-chat sites, 5 knowledge-base site, 10,000 recipients per campaign, 50 active automated sequences, AI summaries and writing assistance, 1,000 AI-assisted conversations per month, Outlook/Microsoft 365 via OAuth, Mobile apps, API, and MCP server, Advanced workflows and reports, Marketing campaigns with your SMTP server, Priority email support

10 shared inboxes, unlimited users, 10,000 recipients per campaign, 50 active automated sequences, 1,000 AI-assisted conversations per month

Business+$249/mo

40 shared inboxes, Unlimited users, Unlimited conversations, Unlimited stored contacts, 15 live-chat sites, 15 knowledge-base site, 50,000 recipients per campaign, 250 active automated sequences, AI summaries and writing assistance, 5,000 AI-assisted conversations per month, Outlook/Microsoft 365 via OAuth, SSO, SAML, OAuth, SLA, and audit log, Advanced permissions and reports, Priority onboarding and support, Marketing campaigns: your SMTP or ours

40 shared inboxes, unlimited users, 50,000 recipients per campaign, 250 active automated sequences, 5,000 AI-assisted conversations per month

Scale$499/mo

500 shared inboxes, Unlimited users, Unlimited conversations, Unlimited stored contacts, 50 live-chat sites, 50 knowledge-base site, 250,000 recipients per campaign, 1,000 active automated sequences, AI summaries and writing assistance, 20,000 AI-assisted conversations per month, Outlook/Microsoft 365 via OAuth, SSO, SAML, OAuth, and SLA, White-label options and custom domains, Marketing campaigns: your SMTP or ours, Higher API limits and migration assistance, Dedicated support channel

500 shared inboxes, unlimited users, 250,000 recipients per campaign, 1,000 active automated sequences, 20,000 AI-assisted conversations per month

EnterpriseQuote

Quote-based; contact sales ('Talk to us').

Custom shared-inbox limits and custom AI assistance allowance

Qualified non-profits receive up to 30% off.