HelpCrunch
Customer Communication Platform, Live Chat & More·helpcrunch.com
HelpCrunch is a customer communication platform offering live chat, AI chatbot, shared inbox, knowledge base, email marketing, and popup tools for customer support, lead generation, and engagement. It unites multiple channels such as chat, email, Facebook, Instagram and messengers into one dashboard. The platform provides JavaScript, REST APIs, webhooks, and mobile SDKs for developers to embed the widget into web and mobile apps.
What it's for
Features 19
- AI chatbot for lead qualification and instant answers
- AI Editor for Inbox and Knowledge Base
- Article suggestions and auto tagging
- Auto messages
- Chat routing and bot targeting rules
- Custom CSS styling and widget hiding rules
- Email marketing campaigns and automated sequences
- Free data migration from other tools
- iOS SDK, Android SDK, React Native SDK
- JavaScript API, REST API, Webhooks
- Knowledge base with WYSIWYG editor and SEO metadata
- Live chat widget
- Mobile apps & SDK for in-app support
- Multiple widgets in one account
- Popups for lead capture
- Reports on conversation volume, team performance, and customer satisfaction
- Saved responses and custom inboxes
- Shared inbox uniting multiple channels
- SSL encryption and user authentication
At a glance
Integrations
Complianceself-reported
Resources
Pricing
Pricing is based on the number of team members and emails sent, not on number of contacts reached; unlimited contacts and chats are included on all plans. Additional usage-based charges apply for AI agent conversations, bulk emails, and in-product outbound chat messages.
AI Agents cost $0.10-$0.29 per conversation; bulk/triggered emails cost $0.0004-$0.02 per email sent; in-product chat messages start at $499/mo for 3,000 messages sent/mo
From $25/mo for 1 team member; pricing scales with number of team members and emails sent
AI Agent costs $0.99 per resolution; bulk/triggered emails cost $0.003-$0.045 per email sent
From $99/mo for 1 seat; pricing scales with number of team members and emails sent