Crisp is unclaimed —

Crisp

Giving your customer relationship a human touch·crisp.im

Crisp is an all-in-one AI-powered multichannel messaging platform that helps businesses connect with customers and leads across channels such as chat widget, email, WhatsApp, Messenger, Instagram, SMS, and more. It combines a shared inbox, CRM, knowledge base, AI chatbot/AI agents, ticketing, and analytics in one platform. It is used for customer support, inbound sales, and marketing conversations.

What it's for

Cross-channel customer supportAutomating sales pipeline with chatbots and AI workflowsSending marketing emails and in-app messagesBuilding AI agents/chatbots to handle customer conversationsCentralizing inbound messages from multiple channelsCreating a self-service knowledge base/help center

Features 20

AI Agent / AI chatbot with no-code workflow builder
Analytics and reporting dashboard
Chat SDKs
Co-browsing (MagicBrowse)
Contact forms
Custom email domain for outbound emails
E-commerce integrations (Shopify, Adobe, WooCommerce, Prestashop)
Internal notes and team collaboration tools
Knowledge base / help center
Live typing preview and typing status indicator
Mobile applications
Multilingual translation (LiveTranslate)
Omnichannel inbox (WhatsApp, Instagram, SMS, Line, Viber, Messenger)
Routing rules and automatic assignment
Shared email inbox
Shared inbox across channels
Support CRM with customer profiles and segmentation
Ticketing system / customer portal
Website chat widget
White labelling (remove Crisp watermark)

At a glance

free tierfree trialAPI

TypeWeb app

DeploymentCloud

PlatformsWeb, Windows, macOS, iOS, Android

Forsolopreneurs and entrepreneurs, early-stage companies, small companies, medium-sized businesses, large-scale companies, customer support teams, sales teams, marketing teams

CompanyCrisp IM SAS

Integrations

WordPressShopifyWooCommerceAdobe CommercePrestashopSlackHubSpotPipedriveZoho CRMSegmentZapierMaken8nStripeSalesforceWhatsApp BusinessInstagramMessengerTelegramX (Twitter)SMSViberLinePhone

Pricing

Enterprise plan has unique/custom pricing not publicly listed. AI credits included vary by plan (e.g., $5, $25, $75) and correspond to a stated number of automated conversations (90/450/1350).

FreeFree

Free Forever plan

2 seats included, no AI credits included, 100 customer profiles

Mini$45/mo

Per month, per workspace

4 seats included, around 90 automated conversations, $5 included AI credits, 5000 customer profiles

Essentials$95/mo

Per month, per workspace

10 seats included, around 450 automated conversations, $25 included AI credits, 50000 customer profiles

Plus$295/mo

Best value; per month, per workspace

20+ seats (and more), around 1350 automated conversations, $75 included AI credits, 200000 customer profiles

EnterpriseQuote

Unique pricing, quote-based, ask for a demo