HelpSquad Health
Managed by us. Accountable to you.·helpsquad.com
HelpSquad Health provides HIPAA-certified virtual medical assistants and managed support teams for healthcare practices, handling scheduling, patient intake, insurance verification, prior authorization, medical billing and claims, denial management, telehealth coordination, and after-hours call center coverage. Assistants are recruited, trained, and managed by HelpSquad, with a company-level HIPAA Business Associate Agreement and secure virtual-desktop access to client EHR systems. The company also runs 24/7 managed live chat plans and customer service outsourcing for non-healthcare businesses such as e-commerce, SaaS, home services, and travel companies.
What it's for
Features 19
- 24/7 call center and after-hours coverage
- 24/7 managed live chat with weekly metric reporting
- AI-enabled knowledge system for training and onboarding
- Company-level signed Business Associate Agreement (BAA)
- Dedicated account manager for every engagement
- Dedicated single-user authenticated logins
- Denial management and root-cause review
- Facebook and SMS integration for live chat
- HIPAA-certified virtual medical assistants
- Insurance verification (VOB) and eligibility checks
- Medical billing, claims posting, AR, and appeals
- Multi-EHR and clearinghouse compatibility
- Patient scheduling and appointment reminders
- Prior authorization submission and payer-portal tracking
- Proprietary candidate assessment and vetting system (top 3% of applicants)
- Real-time and async medical scribing
- Secure virtual desktop for EHR sessions with no PHI copy/paste/download
- Telehealth coordination and no-show recovery
- White-label / reseller BPO support for agencies
At a glance
Integrations
Complianceself-reported
Resources
Pricing
Staffing roles are priced hourly at $8-$13/hour depending on role (not a flat monthly rate). Managed Team engagements are custom-priced on request. No upfront cost, implementation fees, or replacement costs for staffing plans. Live chat plans are flat monthly rates ($185, $350, $600) with a free trial offered.
Digital-only work via email + chat
Engagements typically start at 20 hours per week per assistant; 3-month initial agreement
Most popular plan; phone + video communication
Engagements typically start at 20 hours per week per assistant; 3-month initial agreement
Custom-priced; includes team lead, QA, and trainer
3+ VAs required; custom pricing, request a quote
Free trial available
50 chats, 25 FAQs per month
Marked as most popular live chat plan; free trial available
100 chats, 50 FAQs per month
Free trial available
200 chats, 100 FAQs per month