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Infobip

Build meaningful customer relationships across any communication channel·infobip.com

Infobip is a global cloud communications platform that helps businesses build connected customer experiences across the entire customer journey, using AI as a core driver. It provides programmable messaging and voice channels (SMS, WhatsApp, RCS, Viber, Voice, Video, Email, MMS, push, live chat, and more), along with AgentOS — a unified layer for AI agents, a cloud contact center, a customer data platform, conversational AI, and journey orchestration. Businesses use it to build custom communication solutions via APIs or to run drag-and-drop marketing, sales, and customer service campaigns from one platform.

What it's for

Send OTPs and authenticate usersOnboard new customersAnnounce new features and servicesActivate banking services and accountsPromote new offers and productsRe-engage inactive customersSend back-in-stock alertsSend delivery notificationsEnable self-service order tracking and managementSend loyalty point notificationsAnswer FAQs 24/7 via chatbotsUpsell and cross-sell with personalized offersSimplify mobile top-upsConvert prepaid customers to postpaidSend appointment scheduling remindersDeliver test results to patientsEnable interactive patient consultationsEnable symptom checking via chatbotAutomate driver registration and verificationProvide ride status updates and number masking for ride-hailing

Features 25

AgentOS unified platform for AI agents, contact center, CDP, and engagement
AI Agents
Chatbot Building Platform
Cloud Contact Center
CPaaS X modular API platform
Customer Data Platform
Email API
In-app messaging
Instagram API
Journey Orchestration
Live Chat API
Messenger API
MMS API
Mobile Identity verification
Mobile push API
Network APIs for authentication and fraud prevention
Number Lookup
RCS API
Signals fraud OTP blocking
SMS API
SMS Firewall for operators
Viber for Business API
Video API
Voice API
WhatsApp API

At a glance

free trialAPI

TypeWeb app

DeploymentCloud

PlatformsWeb

ForEnterprises, Digital Natives, B2B Platforms, Wholesale providers, Telecoms

CompanyInfobip · 2006

Integrations

WooCommerceOracle ResponsysMicrosoft Dynamics 365 Customer Insights – JourneysGitHubDiscordPostman

Resources

Docs

Pricing

Pricing for SMS, Email, Viber, and Voice channels is usage-based (pay-as-you-go), with exact per-message/minute rates depending on destination country, network, and volume, and estimated via an online calculator with a EUR/USD toggle. A minimum monthly commitment fee applies for Viber sender/service IDs (€175 or €115 depending on destination, with approximate USD equivalents of $205/$135 that vary by exchange rate). Most other products (AgentOS, AI Agents, Contact Center, CDP, WhatsApp, Number Lookup, etc.) are not priced on the page and require contacting sales.

SMSQuote

Available through API or Broadcast

Price varies by destination country and network

EmailQuote

Available through API, Broadcast, Moments, or Conversations

ViberQuote

Available through API, Broadcast, Moments, Answers, or Conversations

A minimum monthly commitment fee applies: €175 per active sender/service ID (approximately $205) for traffic to Belarus, Bulgaria, Greece, Hungary, Iraq, Moldova, Russia, or Ukraine; €115 per active sender/service ID (approximately $135) for all other destinations. The highest applicable fee is charged if fees vary between destinations.

VoiceQuote