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Qiscus

Agentic Customer Engagement Platform to Enhance Customer Experience·qiscus.com

Qiscus is an agentic customer engagement platform that unifies 20+ communication channels, including WhatsApp, into a single interface for customer service, sales, and marketing teams. It offers AI Agent technology (AgentLabs), a helpdesk ticketing system, a sales CRM, WhatsApp Business API tools (broadcast, call, OTP), chat commerce, a cloud call center, and an in-app chat SDK. The platform is aimed at businesses seeking to centralize customer conversations and automate parts of the customer lifecycle from lead generation through support and retention.

What it's for

Centralizing customer chats from 20+ channels into one platformLead generation via WhatsApp and other channelsLead nurturing and conversion automationCustomer support and service managementCustomer marketing (up-selling and cross-selling)WhatsApp broadcast for bulk marketing messagesWhatsApp OTP authentication and verificationChat commerce / sales via chat apps (Qiscus Shop)Helpdesk ticketing and issue trackingSales pipeline and opportunity management (QCRM)Cloud call center / PBX phone operationsEmbedding chat features into apps via SDK

Features 21

AgentLabs AI Agent for automated customer responses
App Center pre-built integrations
Auto Assign Agent
Basic/Customised Analytics
Chat commerce via Qiscus Shop
Chatbot (webhook-based)
Cloud PBX call center with voice/video calling and call recording
Custom Agent Allocations via webhook
Customer Data Platform 360
Customer surveys
In-App Chat SDK for web and mobile app integration
Live chat support
Qiscus Agent Co-Pilot (AI-assisted agent productivity)
Qiscus CRM (QCRM) for sales pipeline management
Qiscus Helpdesk ticketing system with ticket status tracking and analytics
Ticket support scheduler
Unified inbox across 20+ communication channels
WhatsApp Broadcast for bulk messaging
WhatsApp Business API integration
WhatsApp Call (voice calling via WhatsApp)
WhatsApp OTP authentication

At a glance

API

TypeWeb app

DeploymentCloud

PlatformsWeb, iOS, Android

LanguagesEnglish, Indonesian

Forsmall teams/startups, enterprises, sales teams, customer service teams, developers and IT teams, operations teams

CompanyQiscus · 2013

Integrations

WhatsApp Business APIInstagram Messenger APIQiscus App Center

Resources

Docs

Pricing

Enterprise plan and several products (AgentLabs, CRM, Helpdesk, In-App Chat SDK, Call Center) are quote-based ('Get the best price offer by contacting our team'). WhatsApp per-message and calling prices are stated separately from the monthly plan fees and are subject to Meta pricing changes. Prices stated are for USD currency only; a link exists for other currencies but no rates are given.

Startup$115/mo

For small teams who want to use Chatbot and App Center. Items marked * are additional charge.

5 Agents; Up to 3,000 MAU

Grow$270/mo

For teams that need complete and easy-to-integrate omnichannel features.

10 Agents; Up to 10,000 MAU

EnterpriseQuote

Customized and scalable omnichannel solutions with dedicated support; custom pricing via Contact Us.

Unlimited Agents; >10,000 MAU

WhatsApp Per Message PricingQuote

Applies to Omnichannel Chat and WhatsApp API Only products; prices in USD only, subject to Meta pricing changes.

WhatsApp Business Calling APIQuote

Pricing shown is for Indonesian WhatsApp numbers calling Indonesian WhatsApp numbers in Indonesia; other countries require contacting the team.