MSG91 is unclaimed —

MSG91

Connect with your customers via multiple channels·msg91.com

MSG91 is a cloud communication (CPaaS) platform providing APIs and tools for SMS, email, voice, WhatsApp, RCS and push notifications. It also offers products for ticketing/live chat (Hello), customer segmentation (Segmento), campaign automation, OTP verification, URL shortening, knowledge base management, and file hosting. The platform is used to automate and personalize customer communication across channels.

What it's for

Manage customer email tickets and live chat supportFacilitate live chat with analyticsCreate internal teams to manage tickets and chatConnect with customers via call or screen sharingManage help articles/knowledge base for customersUpdate and manage contact/customer dataCreate audience segments and run multichannel campaignsSend and verify OTPs via SMS, voice, or widgetAutomate communication via a single Campaign API across channelsShorten and track URLsHost and share files via public URLs

Features 16

AI chat bot for WhatsApp, Instagram, Facebook, and website widget
Analytics and reporting dashboard
Customer segmentation and contact management (Segmento)
Email API with templates, AMP, and validation
Event-based campaign automation across channels
File hosting with public URL generation
Knowledge base / help documentation management
OTP verification via SMS, voice, and widget
Push notifications
RCS messaging
SMS API and bulk SMS sending
Ticketing and live chat support system (Hello)
URL shortener with tracking
Virtual numbers with missed call and keyword messaging services
Voice API with IVR, browser calling, and call monitoring
WhatsApp API with two-way messaging and template management

At a glance

free tierAPI

TypeWeb app

DeploymentCloud

PlatformsWeb

Forstartups, small businesses, large enterprises

CompanySuperheroes, Inc.

Integrations

WhatsAppFacebook MessengerInstagramTwitter

Complianceself-reported

GDPR

Resources

Docs

Pricing

Pricing shown is for the Hello (ticketing/chat) product; other channels (SMS, Email, Voice, WhatsApp, OTP) are usage-based via wallet/rate card and not itemized with fixed prices on the pages reviewed. A personalized/custom plan is available by contacting sales.

Live ChatFree

Unlimited Tickets, 1 Inbox, Chat, Unlimited Agents, Unlimited Teams, Saved Replies, Widget Customization

Unlimited Tickets, 1 Inbox; Inbox not available on this plan

FreeFree

2 Inbox, 50 Tickets, Chat, Email, Whatsapp, FB Messenger, Instagram

2 Inbox, 50 Tickets; Tickets and Inbox extra usage not available

Basic$40/mo

Also offered at $400/year billed annually

2 Inbox, 1,000 Tickets, 40 USD BOT wallet; extra Inbox $10/unit, extra Tickets $0.015/unit

Premium$80/mo

Also offered at $800/year billed annually

3 Inbox, 2,000 Tickets, 80 USD BOT wallet; extra Inbox $10/unit, extra Tickets $0.03/unit

Custom/EnterpriseQuote

Personalized plan available by contacting sales

Annual billing on Basic and Premium plans costs less than paying monthly for 12 months (e.g., Basic: $400/year vs $480 if paid monthly).