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Message1

Software for telephone service and secretarial services·message1.io

Message1 is cloud software for telephone answering services, call centres and secretarial teams. It digitises inbound calls, message delivery (SMS, email, Threema) and client workflows for agencies that answer phones on behalf of other businesses. Staff work in the browser while the clients' employees can receive the same messages via the Message1 app on iOS and Android. It is developed in Switzerland with a focus on the DACH region and a GDPR-oriented hosting approach.

What it's for

Digitizing telephone answering and secretarial workflowsManaging multiple clients (mandants) centrallySending messages via SMS, email or ThreemaDelivering messages to clients' staff via a mobile appTracking call time for time-based billing (TrackTime)Confirming and monitoring message delivery statusDictating messages via headset with AI assistance (name, urgency, text detection)Integrating with phone systems such as Wildix, NFON and PhonerLite

Features 18

AI assistant for dictating messages via headset with automatic detection of name, urgency and text
Automatic bulk email sending
Automatic company-user creation for non-personalized calls
Bulk email log with filters
Central client/mandant management with unlimited clients
Copy past calls into the current message
Delivery confirmation and monitoring of sent messages, checked every few minutes
Detailed PDF time-tracking reports
Display of former employees with employment period
Message delivery via email (all plans)
Message delivery via SMS (Bronze and above)
Message delivery via Threema (Bronze and above)
Message1 mobile app for clients' staff (iOS & Android, included in all plans)
Pause active clients (e.g. during holiday periods)
Phone system integration (Wildix, NFON, PhonerLite)
Predefined reminders shown before sending a message
Statistics dashboard
TrackTime: per-call time tracking for billing, including simultaneous calls

At a glance

free tier

TypeWeb app

DeploymentCloud

PlatformsWeb, iOS, Android

LanguagesGerman, English, French, Italian, Spanish, Dutch, Swedish, Danish

Fortelephone agencies, secretarial services, shared medical practice receptions, municipal offices, virtual assistants, small and medium businesses

CompanyWEBEMOTIONS GmbH

Integrations

WildixNFONPhonerLiteThreema

Complianceself-reported

GDPR

Resources

Changelog

Pricing

Billing combines a monthly base fee with a small per-stored-message charge across all plans. The Silver plan starts at CHF 0/month; exact prices for the Bronze and Gold plans are not listed on the reviewed pages. Full pricing details are stated to be available on the pricing page.

SilberFree

Entry-level plan starting at CHF 0/month base fee; SMS, Threema, phone-system integration and stronger support require the Bronze or Gold plan.

BronzeQuote

Exact price not publicly listed on the pages reviewed.

GoldQuote

Highest tier offering more features and stronger support; exact price not publicly listed on the pages reviewed.