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Numa

The AI Operating System for Car Dealerships·numa.com

Numa is an AI-driven communications and operations platform built for car dealerships. It connects to a dealership's DMS and CRM in real time to answer calls and texts, book service appointments, flag at-risk customers, and surface declined or unsold work. Its Voice AI, Smart Inbox, LiveCSI, and agent tools (Service Advisor Agent, Heat Case Agent, Opportunity Agent) aim to reduce missed communication and improve customer satisfaction (CSI) scores.

What it's for

Answering dealership calls and texts automaticallyBooking service appointments with real-time DMS contextFlagging at-risk customers before a survey (heat cases)Centralizing all customer communication channels into one inboxSurfacing declined and unsold service work for follow-upCall recording, transcription, and sentiment analysisHelping service advisors draft replies and manage follow-upTracking real-time customer satisfaction (CSI) metrics

Features 10

90% DMS coverage across major dealership systems
Call recording, transcription, and sentiment analysis
Heat Case Agent for at-risk customer recovery
LiveCSI real-time customer experience and risk intelligence
Mobile app for answering calls/messages from anywhere
Opportunity Agent for declined and unsold work
Real-time write-back to the dealership DMS
Service Advisor Agent for drafting replies and surfacing history
Smart Inbox unifying all dealership communication channels
Voice AI with real-time DMS context

At a glance

TypeWeb app

DeploymentCloud

PlatformsWeb, iOS, Android

Forfranchise dealerships, multi-rooftop dealer groups, single-store dealerships, dealership service departments

CompanyNumberAI, Inc.

Integrations

DealertrackCDKReynolds & ReynoldsXtimeTekion

Numa

What it's for

Features 10

At a glance

Integrations

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