Five9 is unclaimed —

Five9

five9.com

Five9 is a cloud contact center (CCaaS) platform that provides omnichannel customer engagement across voice, chat, email, SMS/MMS, and social messaging. It offers AI capabilities such as AI Agents, AI Agent Assist, AI Summaries, AI Insights, and AI Knowledge, along with workforce engagement management, workflow automation, and integrations with CRM and unified communications systems. The platform serves businesses of varying sizes and industries for inbound, outbound, and blended contact center operations.

What it's for

Inbound contact centerOutbound contact centerBlended inbound/outbound operationsDigital customer engagementSales and telemarketingCustomer service outsourcingCollectionsCloud migration from on-premises contact centersWorkforce engagement and performance management

Features 20

Agent Desktop Plus
AI Agent Assist with live transcription
AI Agents that reason, decide, and act
AI Knowledge
AI Summaries and AI Insights
APIs & SDKs
Auto dialer
Call recording
CRM adapters (Salesforce, ServiceNow, Dynamics, Zendesk, Oracle)
Geo Redundancy
Inbound, outbound, and blended contact center routing
Intelligent Virtual Agent (IVA) for self-service
IVR with speech recognition
Real-time performance dashboards and wallboards
Secure Pay payment collection
Supervisor Plus console
UC integrations (Microsoft Teams, Zoom, RingCentral, AT&T Office@hand)
Voice, chat, email, SMS/MMS, and social messaging channels
Workflow Automation
Workforce Engagement Management (QM, WFM, Analytics, Gamification)

At a glance

API

TypeWeb app

DeploymentCloud

PlatformsWeb

ForEnterprise, Mid-Market, Small Business

CompanyFive9, Inc.

Integrations

SalesforceServiceNowMicrosoft DynamicsZendeskOracleMicrosoft TeamsZoomRingCentralAT&T Office@handVerintCalabrioAceyus Vue

Complianceself-reported

PCIHIPAA

Resources

Docs

Pricing

Plus, Pro, and Enterprise bundles require contacting sales for custom quote pricing. Digital ($119/seat/month) and Core ($159/seat/month) are stated per concurrent user with a minimum of 50 seats; usage-based pricing may apply. AI usage is limited to 3000 minutes per bundled seat plus usage. WEM is offered on a named-user basis with additional seats sold as add-ons, choosing between Five9's own WEM or partners Verint (VCS) or Calabrio.

Digital$119/user/mo

Tagline: 'Digital channels only'

Digital channels only; AI includes 3000 minutes per bundled seat plus usage; minimum of 50 seats; SMS usage charges apply

Core$159/user/mo

Tagline: 'All channels with AI essential'

AI includes 3000 minutes per bundled seat plus usage; minimum of 50 seats

PlusQuote

Tagline: 'All channels with advanced AI'; quote-based pricing

Contact Sales for flexible pricing

ProQuote

Tagline: 'All channels with AI essentials and WEM'; quote-based pricing

Contact Sales for flexible pricing

EnterpriseQuote

Tagline: 'All channels with Advanced AI and WEM'; quote-based pricing

Contact Sales for flexible pricing