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Five9

five9.com

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Five9 is a cloud contact center (CCaaS) platform that provides omnichannel customer engagement across voice, chat, email, SMS/MMS, and social messaging. It offers AI capabilities such as AI Agents, AI Agent Assist, AI Summaries, AI Insights, and AI Knowledge, along with workforce engagement management, workflow automation, and integrations with CRM and unified communications systems. The platform serves businesses of varying sizes and industries for inbound, outbound, and blended contact center operations.

What it's for

Inbound contact centerOutbound contact centerBlended inbound/outbound operationsDigital customer engagementSales and telemarketingCustomer service outsourcingCollectionsCloud migration from on-premises contact centersWorkforce engagement and performance management

Features 20

  • Agent Desktop Plus
  • AI Agent Assist with live transcription
  • AI Agents that reason, decide, and act
  • AI Knowledge
  • AI Summaries and AI Insights
  • APIs & SDKs
  • Auto dialer
  • Call recording
  • CRM adapters (Salesforce, ServiceNow, Dynamics, Zendesk, Oracle)
  • Geo Redundancy
  • Inbound, outbound, and blended contact center routing
  • Intelligent Virtual Agent (IVA) for self-service
  • IVR with speech recognition
  • Real-time performance dashboards and wallboards
  • Secure Pay payment collection
  • Supervisor Plus console
  • UC integrations (Microsoft Teams, Zoom, RingCentral, AT&T Office@hand)
  • Voice, chat, email, SMS/MMS, and social messaging channels
  • Workflow Automation
  • Workforce Engagement Management (QM, WFM, Analytics, Gamification)

At a glance

API
TypeWeb app
DeploymentCloud
PlatformsWeb
ForEnterprise, Mid-Market, Small Business
CompanyFive9, Inc.

Integrations

RingCentralOracleAceyus VueServiceNowVerintAT&T Office@handSalesforceZoomCalabrioMicrosoft DynamicsMicrosoft TeamsZendesk

Complianceself-reported

HIPAAPCI

Resources

Pricing

Plus, Pro, and Enterprise bundles require contacting sales for custom quote pricing. Digital ($119/seat/month) and Core ($159/seat/month) are stated per concurrent user with a minimum of 50 seats; usage-based pricing may apply. AI usage is limited to 3000 minutes per bundled seat plus usage. WEM is offered on a named-user basis with additional seats sold as add-ons, choosing between Five9's own WEM or partners Verint (VCS) or Calabrio.

Digital$119/user/mo

Tagline: 'Digital channels only'

Digital channels only; AI includes 3000 minutes per bundled seat plus usage; minimum of 50 seats; SMS usage charges apply

Core$159/user/mo

Tagline: 'All channels with AI essential'

AI includes 3000 minutes per bundled seat plus usage; minimum of 50 seats

PlusQuote

Tagline: 'All channels with advanced AI'; quote-based pricing

Contact Sales for flexible pricing

ProQuote

Tagline: 'All channels with AI essentials and WEM'; quote-based pricing

Contact Sales for flexible pricing

EnterpriseQuote

Tagline: 'All channels with Advanced AI and WEM'; quote-based pricing

Contact Sales for flexible pricing

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Last checked 2 months ago·