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Steam-connect

The AI Powered Customer Contact Platform·steam-connect.com

Steam-connect is a cloud-based omnichannel customer contact (CCaaS) platform that unifies inbound and outbound telephony, email, live chat, WhatsApp, SMS, social media, and contact forms into a single interface. It includes AI-driven features such as an AI voicebot, AI text assistant, and quality monitoring, along with an open API for connecting CRM, workforce management, and marketing tools.

What it's for

Managing inbound and outbound telephonyHandling customer email in one platform with other channelsIntegrating social media channels for customer contactWebsite live chat for answering incoming questionsWhatsApp for Business customer communicationSMS communication as part of customer contact strategyProcessing contact form submissionsQuality monitoring of calls, chats, emails, DMs and WhatsApp conversations24/7 automated customer support and call handling via AI Voicebot

Features 20

AI Voicebot
Call recording and call monitoring/whisper
Caller-ID technology
Campaign builder (drag-and-drop)
Contact form handling
CRM integration
Email channel blending
Inbound and outbound telephony
International numbers
Live chat widget
Open API
Overflow queues
Preview, auto, power & predictive dialers
Quality Monitoring module
Reporting and real-time dashboards
Scripting
SMS messaging
Social media channel integration
WhatsApp for Business integration
Workforce management

At a glance

API

TypeWeb app

DeploymentCloud

PlatformsWeb

ForSMBs, customer service departments, call centers, contact centers, customer contact centers, advertisers, external call centers

CompanySteam-connect

Integrations

GmailTwitterWhatsAppOutlookSalesdockInstagramHubspotFacebook

Complianceself-reported

ISO 27001

Resources

Pricing

Prices are stated in EUR per active user per month. Telefonie Suite costs €99/user/month and Omnichannel Suite costs €129/user/month, both requiring a minimum of 3 users. Enterprise Suite pricing is available on request. The vendor states customers pay only for what they use and can flexibly scale up or down.

Telefonie Suite€99/user/mo

Free support, After-hours incident service, Inbound telephony, Outbound telephony, AI functions, AI Voicebot, Quality Monitoring, OpenAPI, PBX, Various dialers, Reports & Dashboards

Available from a minimum of 3 users per month

Omnichannel Suite€129/user/mo

Marked as most chosen plan on the pricing page

Available from a minimum of 3 users per month

Enterprise SuiteQuote

Price available on request

Available from a minimum of 3 users per month; custom-tailored service