QLess is unclaimed —
Q
QLess
Queue Less, Smile More·qless.com
QLess is a customer flow and queue management platform that lets people join lines or book appointments virtually, receive real-time wait updates, and get called back instead of waiting in a lobby. It combines walk-in, appointment, virtual, and callback visit types into one platform and provides managers with live operational and customer-satisfaction insights. The platform is used by government agencies, DMV/state offices, healthcare providers, and higher education institutions to reduce wait times and improve service throughput.
What it's for
Queue / line management for lobbiesAppointment scheduling with flexible bookingCall back queuing instead of waiting in line or on holdService intelligence and data insights for operationsVirtual meetings in place of in-person visitsMulti-location load balancingReducing no-shows via reminders and self-reschedule
Features 20
- API framework for integrating with existing tools
- Appointment scheduling with online booking
- Appointment self-reschedule
- Auto appointment refill from cancellations
- Callback queueing
- Capacity planning
- Configurable appointment reminders
- Customer Insights analytics
- Emergency shutdown and rerouting of locations
- Employee Insights productivity tracking
- First Available shared appointment availability across locations
- Live Insights real-time service metrics
- Multi-location load balancing
- Native customer satisfaction surveys
- Remote join for queues
- Self-service platform configuration
- Smart appointment cancellation
- Two-way SMS/email communication
- Virtual meetings
- Virtual wait lists / Mobile Queueing
At a glance
API
TypeWeb app
DeploymentCloud
PlatformsWeb
Forgovernment agencies, DMV and state agencies, healthcare organizations, higher education institutions, enterprise and retail businesses
CompanyQless · 2007
Complianceself-reported
SOC 2HIPAA