SurveySensum is unclaimed —

SurveySensum

The AI-First Enterprise Feedback & Market Research Platform·surveysensum.com

SurveySensum is an AI-enabled customer experience management platform for creating and distributing NPS, CES, and CSAT surveys across channels like email, WhatsApp, SMS, and in-app. It uses AI (SensAI) for text and sentiment analysis, automated questionnaire generation, and insight reports, and also offers market research, employee experience, and omnichannel conversation analytics tools. The platform includes dashboards, closed-loop feedback workflows, and CRM/helpdesk integrations.

What it's for

NPS, CES, and CSAT surveysWebsite feedback collectionIn-app feedback collectionEmployee feedback and experience managementMarket research (AI-generated questionnaires, cross-tabs)Omnichannel conversational analyticsText and sentiment analysis of unstructured feedbackWhatsApp-based surveysClosed-loop customer feedback managementSurvey distribution via email, SMS, in-app, and CRM

Features 20

Advanced analysis: crosstabs and breakdowns
Automated feedback alerts routed to teams
Automated survey reminders
Autopilot scheduling for automated survey sends
Closed-loop feedback system
Conditional logic: display logic, carry-forward, custom rules
Contact management via CSV upload, API, or CRM sync
Custom email domain for sending surveys
Multi-lingual surveys in 30+ languages
Multiple question types: Ranking, Image Upload, Multiple Choice, Grid/Matrix, Key Drivers
NPS, CES, CSAT survey creation
Omnichannel survey distribution: Email, WhatsApp, In-App, SMS, CRM
Personalized survey links per user or campaign
Pre-built performance reports
SensAI AI-generated questionnaires
SensAI AI-powered text and sentiment analysis
SensAI insight report summaries
Trend and time-based feedback segmentation
Unique-link user tracking without login
White-labeled surveys

At a glance

free tierfree trialAPI

TypeWeb app

DeploymentCloud

PlatformsWeb

ForCX professionals, growth-stage companies, enterprises, market researchers, HR/employee experience teams

CompanySurveySensum · 2017

Integrations

HubSpotSlackFreshdeskSalesforceSFTPOutlook

Complianceself-reported

HIPAAGDPRSOC 2ISO 27001

Pricing

Starter CX and Self-Driven CX are billed annually ($3,600/yr and $6,000/yr respectively); Managed CX is custom-priced and requires contacting sales. Response-count limits differ between the plan cards and the FAQ section, indicating a possible inconsistency in the vendor's own pricing page.

Starter CX$300/mo · billed annually

FAQ section states this plan includes 12,000 responses/year, conflicting with the plan card's stated 6,000 responses/year.

Up to 6,000 responses/year

Self-Driven CX$500/mo · billed annually

FAQ section (labeled 'Self-Serve CX') states 25,000 responses/year, conflicting with the plan card's stated 12,000 responses/year.

Up to 12,000 responses/year

Managed CXQuote

Custom / quote-based plan, marked 'Most Popular'; requires talking to sales.

Unlimited responses