Zonka Feedback is unclaimed —

Zonka Feedback

AI Customer Feedback & Intelligence Platform·zonkafeedback.com

Zonka Feedback is an AI-powered customer feedback and experience intelligence platform that captures feedback across surveys, reviews, tickets, chats, and calls. It uses AI to detect themes, sentiment, and impact from both structured and unstructured feedback, and delivers role-based dashboards and automated workflows to close the feedback loop. The platform supports multichannel survey distribution (email, SMS, WhatsApp, web, in-app, offline, kiosks) and tracks NPS, CSAT, and CES metrics. It offers enterprise features such as SSO, custom data hosting locations, and integrations with CRMs, helpdesks, and collaboration tools.

What it's for

Run multichannel customer feedback surveys (NPS, CSAT, CES)Unify feedback from surveys, tickets, reviews, chats, and callsDetect themes, sentiment, and impact using AIAuto-tag feedback by agent, team, service, or locationAsk AI for root cause analysis and next stepsAutomate feedback routing, escalation, and case managementMonitor and respond to online reviews (Google Reviews, App Store, Play Store)Prioritize product roadmap based on user feedbackTrack patient/customer experience at healthcare, retail, and eCommerce locationsClose the feedback loop with automated workflows

Features 20

AI Impact Analysis
Ask AI / AI Co-pilot for root cause analysis
Case management
Closing the Feedback Loop
Custom data hosting/localization (US, EU, Australia, India)
Custom taxonomy for themes and entities
CX Automation workflows
Entity Recognition (agents, locations, products, channels)
Multichannel survey distribution (Email, SMS, WhatsApp, Offline, Web, In-App)
NPS, CSAT, and CES survey metrics
Online Reputation Management
Real-time alerts
Reporting & Analytics
REST API, JS Client Code, and Mobile SDK
Role-based Dashboards
Sentiment Analysis
SSO & Access Control
Survey Builder with 200+ templates
Thematic Analysis
User Segmentation

At a glance

free trialself-hostableAPI

TypeWeb app

DeploymentHybrid

PlatformsWeb

ForCX & Insights Leaders, Product Leaders, Location & Frontline Leaders, Customer Support Leaders

CompanyZonka Technologies Pvt. Ltd.

Integrations

JiraMakeHubSpotHelpScoutPipedriveSalesforceSlackZendeskPlay StoreGoogle ReviewsZoomFrontIntercomFreshdeskMailchimpProductboardGoogle SheetsWebhooksMS TeamsZapierIntegratelyApp Store

Complianceself-reported

HIPAAGDPRISO 27001:2022

Resources

Docs

Pricing

A 14-day free trial is available, though specific plan names and pricing are not publicly listed.